Retail Assistant Manager: Lead, Coach & Brand Advocate

J.Crew Factory; Houston (TX); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Product discounts

401(k) plan with company matching

Medical coverage

Paid time off

Dental, vision, and life insurance

Employee discounts

Job summary

J.Crew Factory in Houston is seeking an Assistant Manager to drive profitability through genuine customer connections and brand loyalty, while coaching the sales team to maximize performance and support store operations.

You will collaborate with the leadership team to adapt strategies for business success, recruit and develop teammates, and lead initiatives that exceed goals with best-in-class service. Flexibility to work nights, weekends and holidays is required.

Qualifications

• 1-2 years retail management experience.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem‑solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.).
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Job description

J.Crew Factory in Houston is seeking an Assistant Manager to drive profitability through genuine customer connections and brand loyalty, while coaching the sales team to maximize performance and support store operations.

You will collaborate with the leadership team to adapt strategies for business success, recruit and develop teammates, and lead initiatives that exceed goals with best-in-class service. Flexibility to work nights, weekends and holidays is required.