Store Leader (Store Manager)

Activate Games; Dublin (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

Activate Games is seeking a Store Leader to join their expanding team in Dublin, CA. This role is crucial for delivering exceptional customer experiences and leading a team in a dynamic environment. The ideal candidate will possess strong leadership skills, a passion for technology and gaming, and a commitment to team success.

Benefits

Competitive salary and benefits (Medical, Dental, Life)

Paid time off

Casual dress code

Fun work environment

On-site parking

Qualifications

• At least 2 years of leadership experience in a customer-facing role.
• Strong team collaboration and communication skills.
• Proficient with hand and power tools.

Responsibilities

• Oversee daily operations and ensure customer satisfaction.
• Manage employee performance and lead training initiatives.
• Conduct regular inspections and maintain brand consistency.

Skills

Leadership

Customer Service

Team Collaboration

Communication

Multitasking

Tools

Microsoft Office

Job description

Join to apply for the Store Leader (Store Manager) role at Activate Games

Activate is a technology company building interactive gaming facilities across US, Canada, and beyond into the global market. We fuse technology and physical activity to create live-action gaming experiences. We are expanding our store operations team with a Store Leader at our new location: 4976 Dublin Blvd, Dublin, CA 94568. Learn more about us and follow us on Instagram and Facebook @activategames.

Role Overview

The Store Leader reports to the Regional Leader and is pivotal in leading a team to deliver excellent customer experiences in a lively environment. The ideal candidate demonstrates strong leadership, customer service skills, teamwork, independence, and a curiosity for tech and gaming.

Essential Duties and Responsibilities

Operations and Maintenance

• Oversee daily operations, interpret and communicate company expectations, and address issues proactively.
• Create memorable customer experiences, ensuring satisfaction.
• Understand and utilize key performance indicators.
• Maintain brand consistency through customer engagement and local events.
• Conduct regular inspections of the front desk and gaming areas.
• Perform daily cleaning and maintenance per standards.
• Ensure safety and security by following procedures, training staff, and identifying risks.
• Report regularly to the Regional Leader on store operations and improvements.
• Manage inventory processes with the Team Lead for maintenance, merchandise, and vending.

Team Leadership

• Schedule staff to ensure proper coverage during peak times.
• Participate in hiring and building a talent pipeline.
• Manage employee performance, coaching, and development.
• Lead training initiatives and improve customer experience strategies.

Working Environment

• Ability to lift and carry up to 50 lbs., and perform tasks requiring bending, reaching, and standing for long periods.
• Work in environments with bright lights, loud music, and fog.
• Use maintenance tools and equipment safely.
• Work flexible hours, including early mornings, evenings, and weekends.

Qualifications

• At least 2 years of leadership experience in a customer-facing role.
• Strong team collaboration skills.
• Excellent communication and relationship-building skills.
• Proficient with hand and power tools, Microsoft Office.
• Ability to multitask and manage priorities effectively.

Perks

• Competitive salary and benefits (Medical, Dental, Life).
• Paid time off, casual dress code, fun work environment, on-site parking.

Successful completion of a criminal record check is required. Activate is an equal opportunity employer committed to accessibility and inclusion. For accommodations, contact [e-mail].

We appreciate all applicants; only those selected for interviews will be contacted.