Store Leader: Sales, Ops & Talent Development

Abercrombie & Fitch Co.; Holyoke (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

Abercrombie & Fitch Co. is seeking an Assistant Manager in Holyoke, Massachusetts. This multi-faceted role combines business strategy, operations, and people management. Responsibilities include driving sales, overseeing daily store operations, training non-management staff, and maintaining visual displays. Ideal candidates should possess strong analytical skills and a passion for customer service. This position offers growth opportunities within the company, fostering future leaders in the organization.

Qualifications

• Experience in retail management or similar roles is preferred.
• Strong analytical skills for driving sales results.
• Ability to lead and develop team members effectively.

Responsibilities

• Perform opening and closing routines at the store.
• Supervise the salesfloor and stockroom operations.
• Conduct staffing and scheduling operations.
• Train and develop non-management staff.

Skills

Sales strategy analysis

Operations management

Customer service

Team leadership

Inventory control

Product knowledge

Job description

The Assistant Manager is a multi-faceted role that merges business strategy, operations, creativity, and people management. Strategically, assistant managers are responsible for driving sales results by analyzing the business and providing best-in-class customer service. They are responsible for overseeing daily store operations including opening and closing routines and driving efficiency in all store processes. Assistant managers leverage their creative expertise through floorset updates, styling recommendations and product knowledge. Assistant managers are also talent leaders, driving everything from recruiting and training to engagement and development. They are expected to show up, bringing their best selves every day. With a promote from within philosophy, our Assistant managers will build upon their initial foundation and have the opportunity to grow into the future leaders of our store’s organization.

What You’ll Do

• Perform Opening and Closing Routines.
• Supervise salesfloor & stockroom, ensuring excellent customer service & seamless operations.
• Conduct staffing and scheduling operations and payroll management.
• Train and develop the non-management staff.
• Demonstrate product knowledge and brand awareness, while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets & perform inventory control.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Represent the Brand and Exemplify Company Culture and Values.