Assistant Manager - South Shore Plaza, Hollister

Abercrombie & Fitch Co.; Braintree (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

Abercrombie & Fitch Co. in Braintree, MA is seeking an Assistant Manager who blends business strategy with hands-on operations to drive sales and deliver exceptional customer service.

You will open and close the store, supervise salesfloor and stockroom, manage staffing and payroll, train non-management teammates, maintain brand knowledge and visual displays, analyze reports, safeguard assets, operate POS, and support omni-channel orders while embodying the brand culture.

Qualifications

• Experience in retail management or supervisory roles preferred.
• Strong customer service and leadership skills required.
• Ability to manage staffing, scheduling and payroll processes.

Responsibilities

• Open and close store operations.
• Supervise salesfloor and stockroom to ensure service excellence and smooth operations.
• Conduct staffing and scheduling operations and payroll management.
• Train and develop non-management staff.
• Demonstrate product knowledge and brand awareness to drive sales.
• Build and maintain visual displays aligned with brand standards.
• Analyze reporting to inform business decisions.
• Protect store assets and manage inventory control.
• Operate Point of Sale systems.
• Fulfill Omni Channel orders.
• Represent the brand and embody company culture and values.

Skills

Customer service

Leadership

Staff scheduling

Payroll management

Product knowledge

Visual merchandising

Inventory control

POS systems

Omni-channel orders

Brand culture

Tools

POS systems

Job description

The Assistant Manager is a multi-faceted role that merges business strategy, operations, creativity, and people management. Strategically, assistant managers are responsible for driving sales results by analyzing the business and providing best-in-class customer service. They are responsible for overseeing daily store operations including opening and closing routines and driving efficiency in all store processes. Assistant managers leverage their creative expertise through floorset updates, styling recommendations and product knowledge. Assistant managers are also talent leaders, driving everything from recruiting and training to engagement and development. They are expected to show up, bringing their best selves every day. With a promote from within philosophy, our Assistant managers will build upon their initial foundation and have the opportunity to grow into the future leaders of our store’s organization.

What You'll Do

• Perform Opening and Closing Routines.
• Supervise salesfloor & stockroom, ensuring excellent customer service & seamless operations.
• Conduct staffing and scheduling operations and payroll management.
• Train and develop the non-management staff.
• Demonstrate product knowledge and brand awareness, while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets & perform inventory control.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Represent the Brand and Exemplify Company Culture and Values.