Store Leader - Retail Ops & Customer Experience

Lids; Pennsylvania; On-site; USD 42,000 - 54,000; Full time

Job summary

Lids, a leading licensed sports retailer, is seeking an Assistant Store Manager in Pennsylvania to oversee store performance and deliver exceptional customer service. You will lead daily operations, train staff, manage scheduling, and maintain visual standards while upholding company policies.

You will drive sales, resolve customer issues on the floor, and ensure inventory accuracy through effective backroom organization and merchandise presentation.

Responsibilities

• Lead, train, and develop store associates to deliver exceptional customer service.
• Execute store operations, including scheduling, staffing, and policy enforcement.
• Maintain visual standards and merchandising per guidelines.
• Drive sales and KPIs by implementing the company selling strategy.
• Resolve customer issues on the floor and ensure customer satisfaction.
• Assist in inventory control and backroom organization to ensure accuracy.

Job description

Lids, a leading licensed sports retailer, is seeking an Assistant Store Manager in Pennsylvania to oversee store performance and deliver exceptional customer service. You will lead daily operations, train staff, manage scheduling, and maintain visual standards while upholding company policies.

You will drive sales, resolve customer issues on the floor, and ensure inventory accuracy through effective backroom organization and merchandise presentation.