Retail Store Leader — Fan Experience & Ops

Lids; Camp Hill (Cumberland County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement plan

Employee discount

Paid time off

Career development

Early wage access

Job summary

Lids in Camp Hill, PA seeks an Assistant Store Manager to lead daily operations, drive customer service, and mentor a team of associates. You will act as manager on duty, handle scheduling, training, and store standards to deliver exceptional experiences.

You will implement selling strategies to hit KPIs, manage cash and inventories, and keep the store visually appealing according to guidelines. The role offers opportunities for development in a collaborative, fast-paced retail environment.

Qualifications

• Experience leading a retail team and achieving sales targets.
• Strong communication and interpersonal skills.
• Ability to work unsupervised and manage conflict.

Responsibilities

• Act as Manager on duty for scheduling issues and customer complaints.
• Lead store associates through training programs and goal setting.
• Administer disciplinary steps with verbal and written warnings.
• Engage team to maintain a fun, productive environment.
• Lead selling strategy to achieve KPIs and sales targets.
• Resolve customer feedback and escalations on the spot.
• Maintain store merchandising and cleanliness per guidelines.
• Execute cash handling, opening/closing tills, and bank drops.
• Prepare for inventory audits and support counts.
• Open and close store per SOP.

Skills

Customer service

Staff management

Sales leadership

Communication

Tools

MPOS

Lids Custom

Job description

Lids in Camp Hill, PA seeks an Assistant Store Manager to lead daily operations, drive customer service, and mentor a team of associates. You will act as manager on duty, handle scheduling, training, and store standards to deliver exceptional experiences.

You will implement selling strategies to hit KPIs, manage cash and inventories, and keep the store visually appealing according to guidelines. The role offers opportunities for development in a collaborative, fast-paced retail environment.