Store Leader: Operations & Customer Service

R301US Hibbett Retail, Inc.; Kinston (NC); On-site; USD 14,000 - 20,000; Full time

Job summary

Hibbett Retail, Inc. in Kinston, NC is seeking an Assistant Manager to support the Store Manager in daily operations and customer service excellence. The role covers merchandising, scheduling, training, and asset protection across all departments.

Candidates should have 1–3 years in retail, strong interpersonal skills, and the ability to lead teams in a fast-paced environment. This on-site position offers hourly pay and opportunities for growth within the store.

Qualifications

• Experience in retail, preferably footwear and athletic apparel
• 1-3 years of customer service experience
• Excellent interpersonal and communication skills
• Ability to work in a fast-paced environment
• Ability to lead a team and meet goals
• Self-starter with initiative and attention to detail
• Team-player with passion for service and selling

Responsibilities

• Assist Store Manager in controlling store assets.
• Help establish action plans for selling, restocking, merchandising, ordering, scheduling.
• Act as store lead in Store Manager's absence.
• Participate in personnel recruiting, training, and evaluation.
• Provide guidance to employees and customers across departments.
• Monitor inventory, sales metrics, and profitability.
• Direct staff to ensure department responsibilities are met.
• Maintain quality customer service per manuals and policies.
• Support service excellence during peak periods and store visits.
• Promote and sell services and merchandise offered by Hibbett I City Gear.

Skills

Customer service

Interpersonal skills

Communication skills

Team player

Fast-paced environment

Job description

Hibbett Retail, Inc. in Kinston, NC is seeking an Assistant Manager to support the Store Manager in daily operations and customer service excellence. The role covers merchandising, scheduling, training, and asset protection across all departments.

Candidates should have 1–3 years in retail, strong interpersonal skills, and the ability to lead teams in a fast-paced environment. This on-site position offers hourly pay and opportunities for growth within the store.