Store Leader (Manager) Trainee

7-Eleven, Inc; Zanesville (OH); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Store Leader Trainee to join their team. This role is pivotal in driving store profitability and developing a skilled workforce. As a Store Leader, you will oversee operations, manage financials, and ensure exceptional customer service. With a strong commitment to employee growth and a focus on promoting from within, this company offers a supportive environment where your leadership can shine. If you are passionate about retail management and eager to make an impact, this is an exciting opportunity to advance your career in a thriving business.

Benefits

401K Plan

Paid PTO Plans

Medical Insurance

Dental Insurance

Life Insurance

Vision Insurance

Monthly Bonus/Incentive

Tuition Reimbursement

Adoption Assistance

Qualifications

• 1+ year of retail management experience preferred.
• High school diploma or GED is preferred.
• Ability to manage cash handling and transactions.

Responsibilities

• Supervise employees and ensure company policies are followed.
• Manage financial stability and conduct performance reviews.
• Ensure excellent customer service and maintain store safety.

Skills

Leadership Skills

Customer Service Skills

P&L Management

Communication Skills

Problem Solving

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

PDI/Verifone/Topaz

Job description

The Store Leader is the heart and soul of the store. A Store Leader with an Assistant or two make up the store’s leadership team executing merchandising and marketing initiatives, driving profitability, developing the skills of the entire store team, and ensuring customers are well taken care of. Many of our top managers started their career as a cashier, some even as part-timers simply looking for some extra income. Fast forward through hard work, completion of our training programs, and really learning the business, it’s easy to see how we can boast about having the best store management teams in the industry. If you enjoy working as part of a management team and have previous supervisory experience, we would love the opportunity to talk with you about our Store Leader Trainee role! We’re hiring immediately!

What we bring:

• A focus and dedication to your success! We are committed to ensuring our employees receive proper training so they can confidently provide excellent customer service to our customers every time they visit.
• A strong “promote from within” philosophy providing advancement opportunities for all levels.

Our benefits include:

• 401K Plan (US only).
• RRSP Plan (Canada only).
• Paid PTO Plans.
• Coverage in medical, dental, life, and vision insurances available.
• Monthly bonus/incentive potential.
• Tuition Reimbursement.
• Adoption Assistance (US only).

Responsibilities:
The Leader-in-Training position is a non-exempt hourly position eligible for overtime in compliance with federal and state laws. The MIT is in training to learn the functions and responsibilities of the Facility Leader position.

Responsibilities include learning and assisting in the duties required of a Facility Leader, which are listed below:

• Human Resources Management
  • Maintain positive employee relations and morale by supervising employees and ensuring that Company policies and procedures are being followed and maintained.
  • Recruit, interview, and hire employees; ensure that all aspects of the hiring process are completed, and that facility is properly staffed.
  • Effectively train and develop all employees within the facility; supervise training conducted by Assistant Leader and/or other designee.
  • Effectively manage labor hours through proper scheduling.
  • Determine and adjust rates of pay for employees at the facility.
  • Ensure that Company policies related to safety & security and EEO are administered and followed by all employees at all times.
  • Ensure that Company policies and procedures and all laws governing restricted beverage and tobacco sales are followed by all employees.
  • Evaluate and take positive and consistent disciplinary action on violations of Company policies and procedures.
  • Supervise coverage of shifts left vacant due to emergency or lack of personnel and fill as needed
  • Prepare and conduct performance reviews for all employees per Company policy; prepare and send all status changes to Human Resources.
  • Resolve employee relations problems and complaints in a timely manner; counsel and document employee performance issues; process employee terminations as necessary; follow through and communicate employee relations problems to the Area Operations Leader.
  • Initiate and document terminations of employees with the approval of Area Operations Leader; attend unemployment hearings.
  • Conduct employee meetings at least once per month or as necessary to communicate store-wide issues and build teamwork among employees.
• Financial Management
  • Provide effective management of expenses, profits, and losses to ensure the financial stability of the operation.
  • Ensure accurate and timely reconciliation of facility accounting with weekly and monthly Company reports.
  • Manage all sales records, controllable expenses, and cost items affecting profitability of the facility.
  • Manage accurate daily accounting of all bookkeeping and ensure accurate daily completion of records, including at a minimum but not limited to:
    • Tank stick and gas console/dispenser meter readings
    • Register readings
  • Close out lottery.
  • Reconcile funds including change fund, lottery, and bank deposits.
  • Complete DSR/DIR and send to accounting group.
  • Monitor and analyze gas competition pricing by surveying competitors on daily basis and report to corporate office, complete gasoline price changes.
  • Ensure the accuracy of pump readings.
  • Maintain adequate stock on products and supplies needed by keeping a current build-to-book.
  • Oversee daily bank deposits.
• Quality Customer Service
  • Ensure prompt and courteous customer service, safe conditions at the facility, and employee supervision.
  • Maintain a neat personal appearance in accordance with Company Uniform and Personal Appearance policy (see Policy HR401-09).
• Marketing
  • Effectively manage the facility by directing sales promotions, implementing new programs, and communicating to vendors, sales reps, and other appropriate personnel on marketing activities.
  • Responsible for ordering and merchandising of all authorized merchandise by complying with inventory guidelines. Direct and control proper merchandising and follow-through on all sales promotions.
  • Recommend new products, services, and/or procedures to the Area Operations Leader based on customer needs as well as competition.
  • Monitor inventory levels and work with Merchandising Leaders to ensure maximum turnover of inventory without loss of sales.
  • Monitor and ensure compliance with all contractual merchandise agreements and report any discrepancies to management.
  • Complete spot checks to ensure ancillary product pricing procedures are being followed.
  • Check displays for neatness and customer Ensure that all authorized signs are displayed.
  • Maintain a working relationship with all vendors; monitor and correct delivery procedures, ensure the accuracy of orders; and report any problems to Area Operations Leader.
• Food Service Management
  • Provide effective management of two or more specialty food service programs, including supervision of the Food Service Leader.
  • Ensure that all food and food preparation maintain quality standards and sanitation regulations.
  • Develop and maintain vendor relationships to ensure quality services.
  • Ensure that adequate stock is maintained by keeping current build-to-book.
• Loss Prevention
  • Implement and manage security and prevention measures as suggested by the Security Department and Company policies.
  • Ensure all personnel are aware of security requirements and that such requirements are administered and followed by all employees at all times.
  • Control inventory shrinkage within all corporate guidelines. Pursue inventory shortages or overages to a satisfactory conclusion.
  • Conduct periodic shift cash audits on all shifts; if inconsistencies are found, investigate, and take appropriate action.
  • Ensure proper daily handling of bank deposits, control cash overages and shortages on a daily basis by performing and verifying that accurate cash register procedures are followed by all employees.
• Safety and Maintenance
  • Conduct daily safety inspections of equipment to ensure optimal operating conditions at all times.
  • Ensure that safe conditions and a safe environment are maintained at all times.
  • Respond, report and follow-up on all employee and/or customer accidents, injuries and loss or damage to any property.
  • Assure good operating condition of all equipment; perform minor maintenance and repair to property and equipment as needed; advise Area Operations Leader and/or Maintenance of all breakdowns immediately.
• Miscellaneous
  • Perform any other duties as needed for the effective and efficient operation of both the facility and at least 2 food specialty programs.
  • Ensure work attendance in compliance with Company expectations.

Qualifications:
Education and Experience:

• High school diploma or general education degree (GED) is preferred.
• Minimum of 1 year retail management or relevant experience required.
• Must be authorized to work in the United States.
• *A valid driver’s license is required; reliable transportation and maintenance of insurance as designated by state regulations is required.
• Employees are subject to motor vehicle checks in accordance with Company policy.

Knowledge and Skills:

• Demonstrated leadership and customer service skills and competencies.
• Proven success developing team members.
• Demonstrated ability to use P&L and store reports to affect change.
• Ability to read and interpret documents such as rules, operating and maintenance instructions, and procedure manuals.
• Excellent oral and written communication skills.
• Ability to write routine reports and to speak effectively before customers and employees.
• Proficient accounting skills.
• Ability to exercise sound judgment and work with minimum supervision.
• Proficient computer knowledge (Microsoft products preferred Word, Excel).
• PDI/Verifone/Topaz experience preferred.

Physical Demands:

• Must be able to stand and/or walk for the full shift.
• Ability to occasionally lift and/or carry up to 50 pounds from ground to overhead, and/or 60 pounds from ground to waist level, up to thirty minutes of workday (i.e., to assist in stocking/maintaining inventory levels).
• Ability to push and pull with arms up to a force of 128 pounds (i.e., utilizing hand truck).
• Ability to bend at the waist with some twisting, up to one hour of the workday.
• May be required to climb a ladder and/or stool, kneel or crouch to store or retrieve materials and/or place or remove signs.
• Ability to grasp, reach, and manipulate objects with hands all day. This handwork requires eye-hand coordination and may require bilateral coordination of hands, up to four hours of the workday.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Essential functions are job duties that an employee must be able to perform with or without reasonable accommodation. All the responsibilities listed above are considered essential job functions to this position.

What you bring:

• Ability to oversee and provide customer service leadership, training, and coaching, for all store employees.
• Desire to maintain high retention by focusing on identifying qualified applicants, developing leaders, empowering employees, and encouraging employee productivity.
• Ability to oversee and implement all merchandising and marketing programs.
• Demonstrated ability to use P&L and store reports to affect change.
• Ability to manage cash handling, fuel transactions, and promotion of our rewards loyalty program.
• Demonstrated ability to maintain a clean, safe environment by complying with all health and sanitation procedures to ensure the store is presentable and that all products are in-stock.
• Excellent oral and written communication and intrapersonal skills.
• Proficient computer knowledge (Microsoft products preferred Word, Excel).
• A High School diploma or GED is preferred, but not required for candidates that have at least one year of retail management experience.
• A valid Driver’s License from the state of residence while maintaining automotive liability insurance during course of employment.
• The ability to multi-task, perform repeated bending, standing, and reaching, and occasionally lifting up to 50 pounds.