Assistant Store Manager — Key Holder & Team Leader

Shoe Carnival, Inc.; Heath (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Shoe Carnival, Inc. in Heath, OH is seeking an Assistant Store Manager to help oversee daily store operations and lead the team. This full-time role acts as a key holder, supports the General Manager in achieving sales goals, and drives a customer-first store environment.

You will train associates, manage cash procedures, and ensure strong store presentation while fostering a friendly, team-focused atmosphere. This position offers hands-on leadership development in a retail setting.

Qualifications

• Minimum 2 years of retail or customer service experience.
• Previous supervisory experience is a plus.
• Must be able to obtain Key Carrier Certification within 60 days.
• Flexible availability including nights, weekends, and holidays.
• Age 18 or older due to keyholder responsibilities.

Responsibilities

• Open and close the store as a key holder.
• Support the General Manager in reaching sales goals.
• Lead customer service efforts and resolve issues professionally.
• Train and guide associates on processes and standards.
• Delegate daily tasks and coordinate breaks.
• Assist with visual merchandising and store presentation.
• Perform register overrides, safe/till counts, and cash reconciliation.
• Follow and promote loss prevention procedures.

Skills

Communication skills

Leadership

Customer service

Retail experience

Supervisory experience

Key Carrier Certification

Flexible schedule

Age 18+

Job description

Shoe Carnival, Inc. in Heath, OH is seeking an Assistant Store Manager to help oversee daily store operations and lead the team. This full-time role acts as a key holder, supports the General Manager in achieving sales goals, and drives a customer-first store environment.

You will train associates, manage cash procedures, and ensure strong store presentation while fostering a friendly, team-focused atmosphere. This position offers hands-on leadership development in a retail setting.