Store Leader: Guest-First Retail Manager

GameStop; Mansfield (MA); On-site; USD 60,174,000 - 83,097,000; Full time

Job summary

GameStop is seeking a Store Manager in Massachusetts. The role focuses on leading store operations, driving sales, and delivering outstanding guest service.

You will supervise staff, manage scheduling and payroll, train associates, and ensure the store meets merchandising and security standards. The position requires at least 1 year of retail management, 3 years of leadership in retail, and preferred video game knowledge.

Qualifications

• Proof of identity and eligibility to work in the United States.
• Minimum age 18 years.
• High school diploma or equivalent; degree preferred.
• At least 1 year of retail management experience.
• At least 3 years of retail sales/leadership experience preferred.
• Video game knowledge preferred.

Responsibilities

• Lead store operations and supervise retail staff.
• Provide best-in-class guest service and promote promotions.
• Manage checkout and POS transactions, returns, and receipts.
• Oversee scheduling, payroll approvals, and time off requests.
• Train associates on policies, security, and loss prevention.
• Ensure store visuals, cleanliness, and merchandising per guidelines.
• Fulfill Omni-Channel orders and maintain inventory integrity.
• Protect assets through loss prevention and accurate banking.
• Drive sales and profitability while meeting shrink targets.

Skills

Guest service excellence

Leadership

Retail management

Communication skills

Team supervision

Education

High school diploma or equivalent

Degree in business/marketing/merchandising preferred

Tools

POS system

Job description

GameStop is seeking a Store Manager in Massachusetts. The role focuses on leading store operations, driving sales, and delivering outstanding guest service.

You will supervise staff, manage scheduling and payroll, train associates, and ensure the store meets merchandising and security standards. The position requires at least 1 year of retail management, 3 years of leadership in retail, and preferred video game knowledge.