Store Leader: Guest Experience & Growth Advocate

Socket.dev; Brooklyn Heights (OH); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Exclusive employee discounts

Medical, dental, and vision insurance

401(k) plan

Paid sick leave and holidays

Leadership training and development

Hourly pay: $22.25 + tips

Job summary

Joe & the Juice is seeking an Assistant Store Manager to assist the Store Manager in daily operations, upholding market-specific standards, policies, and safety. You’ll lead a team to deliver high-quality products and exceptional guest experiences while maintaining compliance and efficient workflows.

You will drive guest satisfaction, foster a collaborative culture, and contribute to sales growth and profitability, with opportunity to grow into leadership roles across cities and roles.

Qualifications

• At least 1 year of experience in a leadership position with responsibility for team supervision, daily operations, and opening/closing procedures
• Strong interpersonal and communication skills, with the ability to build trust, resolve conflicts, and foster a collaborative team culture
• Demonstrates a strong ambition to grow into a people-focused leader and build a long-term career in management

Responsibilities

• Support the Store Manager in leading team members in alignment with the company Manifest and operational principles
• Provide guidance and support to team members to ensure a positive and high-performing store culture
• Demonstrate leadership integrity by aligning actions, decisions, and behaviors with company principles
• Support the Store Manager in developing and motivating team members through ongoing coaching and in-store training
• Support initiatives that maintain and improve the store’s employee engagement levels
• Encourage open communication and contribute to a collaborative team environment
• Champion a guest-first mindset in all store activities
• Build and maintain strong guest relationships within the local community in alignment with brand behavior principles
• Contribute to increasing overall guest satisfaction and loyalty
• Help maintain a safe, secure, and healthy work environment
• Enforce hygiene, cleaning, health, and safety standards in accordance with company guidelines
• Ensure brand standards and local regulatory requirements are consistently upheld
• Assist in stock handling processes, including inventory counts and ordering
• Support inventory optimization to ensure cost of goods sold (COGS) remains within defined monthly targets
• Support initiatives to drive sales growth and optimize store profitability
• Assist in achieving company-defined financial and non-financial KPIs
• Monitor performance metrics and elevate opportunities or risks to the Store Manager as needed

Skills

Leadership experience

Interpersonal skills

People-focused leadership

Job description

Joe & the Juice is seeking an Assistant Store Manager to assist the Store Manager in daily operations, upholding market-specific standards, policies, and safety. You’ll lead a team to deliver high-quality products and exceptional guest experiences while maintaining compliance and efficient workflows.

You will drive guest satisfaction, foster a collaborative culture, and contribute to sales growth and profitability, with opportunity to grow into leadership roles across cities and roles.