Store Leader – Guest Experience & Growth

Dunkin' - Franchisee Of Dunkin Donuts; Dundalk (MD); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Paid time off

Health, dental, and vision insurance

Employee discounts

Tuition discount SNHU

Advancement opportunities

Job summary

Dunkin’ in Maryland is seeking a Restaurant Manager to lead a fast‑paced team, uphold brand standards, and deliver memorable guest experiences.

You’ll optimize daily operations, including inventory, scheduling, and cash handling, while driving sales and ensuring food safety. This role offers a competitive salary plus performance bonuses and opportunities for advancement.

Qualifications

• 1–3 years of restaurant or retail management experience
• Strong leadership, communication, and organizational skills
• Ability to work flexible hours, including weekends and holidays

Responsibilities

• Leading and motivating a high-performing team to deliver exceptional guest experiences
• Managing daily operations including inventory, scheduling, and cash handling
• Ensuring compliance with food safety, sanitation, and brand standards
• Driving sales and profitability through effective cost control and marketing initiatives
• Recruiting, training, and developing team members for growth and success
• Creating a positive, inclusive, and fun work environment

Skills

Leadership

Communication

Organizational skills

Customer service

Team motivation

Job description

About Us:

At Dunkin’, we’re all about great beverages, delicious food, and creating moments that matter. We’re looking for a passionate, driven, and energetic leader to join our team as aRestaurant Manager. If you thrive in a fast-paced environment, love leading a team, and enjoy making people smile, this is the role for you!

Perks & Benefits:

• Competitive salary + performance-based bonuses
• Paid time off and flexible scheduling
• Health, dental, and vision insurance options
• Employee discounts and recognition programs
• Discounted tuition for you and your family through SNHU
• Opportunities for advancement in a growing, loved brand

What You’ll Do:

As a Dunkin' Restaurant Manager, you’ll be the heartbeat of the store, responsible for:

• Leading and motivating a high-performing team to deliver exceptional guest experiences
• Managing daily operations including inventory, scheduling, and cash handling
• Ensuring compliance with food safety, sanitation, and brand standards
• Driving sales and profitability through effective cost control and marketing initiatives
• Recruiting, training, and developing team members for growth and success
• Creating a positive, inclusive, and fun work environment

What We’re Looking For:

• 1–3 years of restaurant or retail management experience (QSR experience a plus!)
• Strong leadership, communication, and organizational skills
• A hands-on, can-do attitude with a passion for customer service
• Ability to work flexible hours, including weekends and holidays

Join Us:

Be part of a brand that fuels the world with coffee and positivity. Apply today and bring your leadership to the next level with Dunkin’!