Store Leader: Grow Sales, Elevate Service & Team

The Brand House Collective; O’Fallon (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

Kirkland’s in Missouri is seeking a Store Manager to oversee all store operations, drive sales and coach the store team to deliver a best-in-class customer experience.

The role focuses on service, merchandising execution and profitable store performance, with emphasis on leadership, staffing, and KPI monitoring to meet company standards.

Ideal candidates have retail management experience, weekend availability, strong communication, and the ability to work across store locations as needed.

Qualifications

• Retail management experience preferred.
• Strong customer service and sales focus.
• Ability to coach and develop a store team.
• Excellent communication skills and reliability.
• Availability to work weekends, holidays, and evenings.
• Valid driver’s license.
• Proficient in Microsoft Office.
• Ability to operate a POS system and POS hardware.

Responsibilities

• Leads, supports and values Customer Service in both in-store and online shopping experience.
• Ensures every employee greets customers with enthusiasm and maintains a positive, can do attitude at all times.
• Proactively engages with customers, reads cues and responds appropriately.
• Educates each customer on current promotions and merchandise assortment to support buying decisions.
• Makes suggestions to build the customer’s basket that compliments the customer’s choices.
• Understands and supports a caring, fun, and engaging work environment for the team and great shopping experience for the customers.
• Supports the company’s branding at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal.
• Understands performance targets and monitors achievement of benchmarks and goals.

Skills

Retail management

Customer service

Team leadership

Communication skills

Microsoft Office

Driver's license

Education

College degree preferred

Tools

POS system

Job description

Kirkland’s in Missouri is seeking a Store Manager to oversee all store operations, drive sales and coach the store team to deliver a best-in-class customer experience.

The role focuses on service, merchandising execution and profitable store performance, with emphasis on leadership, staffing, and KPI monitoring to meet company standards.

Ideal candidates have retail management experience, weekend availability, strong communication, and the ability to work across store locations as needed.