Store Leader — Flexible Hours, Customer‑First Service

PLS; Fort Thomas (AZ); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k)

Vacation

Opportunities for advancement

Ongoing training

Job summary

PLS is seeking an Assistant Store Manager in Phoenix to lead daily store operations and deliver outstanding customer service while meeting financial goals.

You will assist the Store Manager, supervise team members, manage scheduling and cash procedures, and ensure compliance with company policies. English fluency is required, and bilingual abilities in English/Spanish are a plus. Benefits include health coverage and a 401(k).

Qualifications

• Minimum of one year of management experience in hospitality, financial services, retail, or restaurant.
• Ability to engage with customers confidently.
• Ability to develop positive relationships with customers.
• Strong desire to exceed company goals and inspire excellence in a team.
• Excellent communication and presentation skills.
• High-energy, collaborative management style.

Responsibilities

• Maintaining exemplary customer service within the store and building relationships with our customers so they will choose to do business with us again
• Establishing a strong customer service culture within the store
• Assisting the Store Manager in implementing strategies to help meet store goals and objectives
• Assisting the Store Manager with recruiting, developing, and motivating store team members who exceed internal and external customer expectations
• Ensuring compliance with federal, state, and local regulations
• Performing the responsibilities of a Customer Service Representative and supervising CSR activities in the absence of the Store Manager
• Analyzing financial statements and trends to increase and maximize sales
• Marketing within the community to increase market share and store revenues
• Resolving customer complaints for increased customer satisfaction
• Assisting the Store Manager with managing schedule, cash, and store audits
• Reviewing all Operations Bulletins, News communications, and training to ensure understanding of current policies, procedures, and any changes.

Skills

Customer service leadership

Team management

Communication skills

English fluency

Bilingual EN/SP

Job description

PLS is seeking an Assistant Store Manager in Phoenix to lead daily store operations and deliver outstanding customer service while meeting financial goals.

You will assist the Store Manager, supervise team members, manage scheduling and cash procedures, and ensure compliance with company policies. English fluency is required, and bilingual abilities in English/Spanish are a plus. Benefits include health coverage and a 401(k).