Assistant Store Manager

PLS; Mesa (AZ); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401(k)

Vacation

Opportunities for advancement

Ongoing training

Job summary

PLS is seeking an Assistant Store Manager for our Mesa, AZ location. The role involves providing leadership for the store by ensuring outstanding customer service and operational efficiency.

The ideal candidate will have at least one year of management experience and a strong commitment to developing positive customer relationships. Responsibilities include supervising staff, analyzing financial statements, and resolving customer complaints to enhance satisfaction.

Eligible team members enjoy benefits such as medical/dental/vision, 401(k), and opportunities for advancement.

Qualifications

• Minimum one year of management experience in hospitality, financial services, retail, or restaurant.
• Strong desire to exceed company initiatives and inspire excellence.
• English fluency required; bilingual in Spanish is a plus.

Responsibilities

• Lead store team to provide exemplary customer service.
• Assist the Store Manager in achieving store goals.
• Resolve customer complaints to enhance satisfaction.

Skills

Customer service

Leadership

Communication

Integrity

Problem-solving

Job description

Assistant Store Managers are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives and financial goals, and follows company policies and procedures. The Assistant Manager performs all the duties of a Customer Service Representative plus assists the Store Manager in the store's day-to-day operations, and in the absence of the Store Manager, is responsible for directing the activities of all team members.

Job Responsibilities

• Maintaining exemplary customer service within the store and building relationships with our customers so they will choose to do business with us again
• Establishing a strong customer service culture within the store
• Assisting the Store Manager in implementing strategies to help meet store goals and objectives
• Assisting the Store Manager with recruiting, developing, and motivating store team members who exceed internal and external customer expectations
• Ensuring compliance with federal, state, and local regulations
• Performing the responsibilities of a Customer Service Representative and supervising CSR activities in the absence of the Store Manager, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures
• Analyzing financial statements and trends to increase and maximize sales
• Marketing within the community to increase market share and store revenues
• Resolving customer complaints for increased customer satisfaction
• Assisting the Store Manager with managing schedule, cash, and store audits
• Reviewing all Operations Bulletins, News communications, and training to ensure understanding of current policies, procedures, and any changes.
• Helping to maintain a neat and clean store environment for our customers and team members
• Other duties as assigned

Job Requirements

• A minimum of one year of management experience in industries such as hospitality, financial services, retail, and restaurant
• Ability, willingness, and confidence to engage with customers
• Ability to develop positive relationships with customers
• Strong desire to exceed company initiatives and inspire excellence in a team
• Excellent communication and presentation skills
• Professional appearance and demeanorMust be honest and have integrity
• Able to work flexible hours, including early morning, evenings, weekends, and holidays
• English fluency is required
• English/Spanish bilingual is a plus

Working Conditions and Physical Requirements

• Must be able to stand for extended periods
• Must be able to lift up to 15 lbs. with little assistance
• Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels
• Must manage several tasks at one time and handle frequent interruptions to meet the needs and requests of customers

Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training.

We strive to demonstrate our Core Values in all positions at PLS: Communication Customer Focus Integrity and Trust Teamwork Results

Assistant Store Manager, Mesa, AZ, United States