Store Leader - Elevate the Gaming Experience

Activate; Baltimore (MD); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

401(k) and benefits (medical, dental,…

Employee assistance program (EAP)

Paid time off

Ongoing learning and training with a…

Free game play and employee discounts

On-site parking

Job summary

Activate is seeking a Store Leader for our White Marsh, Baltimore location. You will supervise daily operations, troubleshoot issues, and lead a high-energy team to deliver an exceptional gaming experience.

You will manage staffing, training, and performance, while ensuring safety, cleanliness, and brand standards. The role demands flexibility to work varied shifts and a focus on customer satisfaction.

Qualifications

• Demonstrated leadership in a customer-facing environment.
• Strong collaboration and teamwork abilities.
• Excellent communication, listening, and verbal skills.
• Proficiency with hand and power tools and basic maintenance tasks.

Responsibilities

• Oversee day-to-day store operations and address issues as they arise.
• Create a memorable customer experience and ensure satisfaction.
• Monitor key performance indicators and ensure brand standards.
• Lead hiring and develop a talent pipeline for future store needs.
• Schedule staff to cover peak periods and maintain coverage.

Skills

Leadership

Customer service

Communication

Teamwork

Multitasking

Organizational skills

Microsoft Office

Hand tools

Tools

Microsoft Office

Hand and power tools

Job description

Activate is seeking a Store Leader for our White Marsh, Baltimore location. You will supervise daily operations, troubleshoot issues, and lead a high-energy team to deliver an exceptional gaming experience.

You will manage staffing, training, and performance, while ensuring safety, cleanliness, and brand standards. The role demands flexibility to work varied shifts and a focus on customer satisfaction.