Store Leader (Store Manager)

Activate; Perry Hall (MD); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

401(k) and benefits

Employee assistance program (EAP)

Paid time off

Learning and training in technology

Free game play and employee discounts

Casual dress code

On-site parking

Job summary

Activate is seeking a Store Leader for our White Marsh location in Baltimore, MD. You will oversee daily operations, energize a fast-paced team, and deliver an exceptional gaming experience for guests. Reporting to the Regional Leader, you’ll fix issues, coach staff, and drive brand standards across the store.

Responsibilities include scheduling, hiring, performance coaching, and ensuring safety protocols. The role requires physical tasks, long shifts, and a high-energy environment with bright

Qualifications

• Demonstrated leadership ability with 2 years of experience in a customer facing environment
• Strong communication and interpersonal skills with customers and team members
• Ability to manage store operations and drive a positive customer experience
• Experience with basic safety protocols and use of hand/power tools as needed
• Proficiency in Microsoft Office and related software

Responsibilities

• Oversee day-to-day store operations and communicate company expectations
• Create a lasting customer experience and ensure satisfaction is a top priority
• Lead in hiring and developing the talent pipeline for the store
• Schedule duties to ensure peak periods are staffed and maintain performance tracking
• Maintain brand consistency through customer experiences and local events
• Ensure safety, cleanliness, and maintenance of gaming areas and front desk
• Provide regular updates to Regional Leader on operations and improvements

Skills

Leadership

Customer service

Communication

Team management

Operations

Safety compliance

Microsoft Office

Tool use

Tools

Microsoft Office

Job description

#EnterTheGame

Activate: What We Do

Activate is redefining how the world plays across Canada, US, and beyond into the global market. We’re a technology company that fuses a game, a workout, and a party into one unforgettable experience. We believe play should move people - physically and socially. Behind every room, you’ll need your reflexes, wits, and a team to beat the challenges - it’s easy to start, hard to beat.

Press play on this video to see Activate in action (we promiseit’sworth it). Follow @activategames on TikTok, Instagram, and Facebook to stay locked in.

Position Overview

This isn’t a typical Store Leader role - because Activate isn’t a typical store. Ready to lead a team, energize customers, and make your work week interesting?

Reporting to the Regional Leader, you are responsible for the daily operations, troubleshooting technical and operational challenges, and managing the team to deliver an exceptional gaming experience. With high energy, laser-focused direction, and a drive to level up your team, you keep the action moving.

This job posting is for an existing vacancy. This is a full-time, permanent position at our White Marsh store located at 8165-A Honeygo Blvd. Baltimore, Maryland 21236.

Responsibilities/Accountabilities

Store Operations

• Oversee day to day operations including interpreting and communicating company expectations; must be flexible and available to address issues that may arise
• Create a lasting experience with customers and ensure their satisfaction is a top priority
• Effective understanding of key performance indicators
• Help maintain brand consistency through positive customer experiences and local event involvement
• Perform regular general inspections of front desk and gaming areas
• Perform daily cleaning and maintenance duties in compliance with company standards
• Responsible for preventing security or safety concerns by adhering to outlined procedures, providing training to employees and identifying risks that may exist
• Provide regular updates to Regional Leader on store operations, facility issues and suggest areas for improvement
• Oversee the day-to-day maintenance process flow required for the facility
• Audit and own the inventory process flow, managed by the Team Lead for maintenance, merchandise, and vending products

Team Leadership

• Scheduling duties, as required, to ensure peak periods are properly staffed
• Leading in the hiring of new employees and creating a talent pipeline
• Managing performance of employees, including accountability coaching and development
• Participate in planning meetings to prepare and roll out various training and initiatives
• Identify and implement improvements when necessary and provide updates to the team to enhance customer experience

Working Environment

• Capacity to lift and carry merchandise, supplies and equipment weighing up to a certain limit, as required for stocking shelves, organizing inventory, and completing store tasks
• Capability to bend, stoop, and reach to access merchandise, perform cleaning and maintenance tasks, and ensure the overall presentation and organization of the store
• While performing the duties of this job, you may be required to sit, stand, walk, reach with your hands and arms, stoop, kneel, crouch, crawl, and communicate with others for long periods of time
• Must be capable of lifting weight up to 50 lbs. consistently and standing for extended periods, typically 8 hours
• Regular use of maintenance equipment such as hand and power tools, with occasional use of ladder
• Must be comfortable working in an environment with bright flashing lights, loud music, and fog
• Wearing personal protective equipment (PPE), properly handling and storing cleaning chemicals, and following established safety protocols
• Must be willing to work various shifts starting as early as 8 am and ending as late as 1 am

Qualifications

• Demonstrated leadership ability with 2 years of experience in a customer facing environment
• Demonstrated strengths in collaborative team environments
• Ability to foster strong relationships with customers and employees
• Excellent communication skills, including listening, and oral
• Proficient in the use of hand and power tools
• Proficient in Microsoft Office and related software
• Multitasking in both leading teams and operational performance
• Highly organized in managing competing priorities

Perks That Power Our People

• Competitive salary
• 401(k) and benefits (medical, dental, vision, and basic life insurance)
• Employee assistance program (EAP)
• Paid time off\
• Ongoing learning and training with a focus on technology and innovation
• Free game play and employee discounts
• Fun and dynamic work environment
• Casual and comfortable dress code
• On-site parking

Successful completion of a criminal record check is a condition of employment for this position.

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact [e-mail] which is an email monitored for this purpose.

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.