Store Leader: Elevate Service & Develop Talent

The Children's Place; West Des Moines (IA); On-site; USD 42,000 - 54,000; Full time

Job summary

The Children’s Place in West Des Moines, IA seeks a Store Lead to support the Store Leadership Team with cash-wrap, opening/closing, and Leader on Duty responsibilities. You will represent the brand, engage customers, uphold store standards, and mentor team members to drive sales and service excellence.

Ideal candidates have a high school diploma, 1–3 years of retail experience, and are 18+. The role requires flexibility for weekends and a strong focus on team development and store profitability.

Qualifications

• High school diploma or equivalent.
• 1-3 years previous retail experience.
• Must be at least 18 years of age.

Responsibilities

• Assist in developing talent through the training of associates, including giving in-the-moment coaching conversations.
• Partners with Store Manager to address a performance concerns with associates.
• Support and participate in all company training and development initiatives.
• Foster a positive work environment and provides direct, objective feedback in a timely manner.
• Assess performance and provide the appropriate level of feedback on a daily basis and during the annual performance review process.
• Motivate and inspire the associates to build brand loyalty and create a positive store environment for both internal and external customers.
• Model, encourage, and demonstrate exceptional customer service behaviors while on the sales floor and maintain high standards throughout the store while ensuring the integrity of the brand.
• Represent the company in a professional and positive manner.
• Support the management team to maximize productivity through operational and product knowledge, customer service and participating in an completing key store initiatives.
• Participate in the Leader on Duty (LOD) program by providing an exceptional customer shopping experience, and driving store profitability while leveraging payroll.
• Process payroll weekly.
• Modify schedule based on business climate.
• Help maintain a clean, organized, and efficient stockroom, adhering to set policies.
• Ensure Environment (CRE) Standards & Safety requirements are being met.

Skills

Customer engagement

Attention to detail

Task prioritization

Teamwork

Feedback delivery

Communication

Adaptability

Time management

MS Office

Internal systems

Flexible scheduling

Physical stamina

Education

High school diploma or equivalent

Job description

The Children’s Place in West Des Moines, IA seeks a Store Lead to support the Store Leadership Team with cash-wrap, opening/closing, and Leader on Duty responsibilities. You will represent the brand, engage customers, uphold store standards, and mentor team members to drive sales and service excellence.

Ideal candidates have a high school diploma, 1–3 years of retail experience, and are 18+. The role requires flexibility for weekends and a strong focus on team development and store profitability.