Store Leader: Elevate Sales & Customer Experience

Foot Locker; Richmond (VA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Employee Discount

Bonus Incentive

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Life Insurance

Flexible Spending Accounts

Job summary

Foot Locker is seeking a Store Leader in the Richmond area to drive customer experiences and sales on the floor. You will lead by example, coach teammates, and own daily store execution with a positive, energetic approach.

You will manage opening/closing, cash handling, and floor coverage while ensuring safety and SOP adherence. This role emphasizes ownership, customer focus, and teamwork in a fast-paced retail environment.

Qualifications

• 1+ years of retail experience, preferably in a leadership or key holding role.
• Ability to coach, motivate, and engage a diverse team.
• Strong communication and teamwork skills.
• Ability to work flexible hours including evenings, weekends, and holidays.
• Reliable, self-motivated, and ready to take ownership.
• Basic understanding of retail KPIs and operational processes.

Responsibilities

• Lead by example on the sales floor with an “Always on, Never no” mindset; bringing energy, confidence, and solutions to every customer interaction.
• Coach the team to deliver great service, share product knowledge, and keep customers excited to shop.
• Support sales goals by staying engaged on the floor and helping the team close the loop with customers.
• Help manage daily store operations including opening/closing, cash handling, and floor coverage.
• Move with purpose by keeping the store organized, customer ready, and running smoothly.
• Follow all safety, loss prevention, and standard operating procedures to protect customers, teammates, and product.
• Take an owner/operator mindset by addressing issues, maintaining standards, and taking ownership of store execution.
• Leverage retail technology and digital tools to enhance the customer experience, enable associates on the sales floor, and support efficient store operations.
• Serve as Manager on Duty when scheduled, providing confident leadership and clear direction.
• Support hiring, onboarding, and training of store associates.
• Coach teammates in real time, recognizing wins and helping close performance gaps.
• Jump in wherever needed to support the team and store priorities.

Skills

Retail leadership

Team coaching

Communication

Flexible hours

Ownership

KPIs

Key holder exp

High volume retail

Career growth

Job description

Foot Locker is seeking a Store Leader in the Richmond area to drive customer experiences and sales on the floor. You will lead by example, coach teammates, and own daily store execution with a positive, energetic approach.

You will manage opening/closing, cash handling, and floor coverage while ensuring safety and SOP adherence. This role emphasizes ownership, customer focus, and teamwork in a fast-paced retail environment.