Store Leader: Elevate Guest Experience & Sales

GameStop; Saint Augustine (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

GameStop in Saint Augustine, FL seeks a Store Manager to lead all facets of store operations and drive guest satisfaction. You will supervise a retail team, implement sales initiatives, manage inventory, and uphold company policies across buy, sell, trade, and reservations.

Ideal candidates have 1+ year of retail management, strong leadership, and a passion for gaming. You will train staff, monitor performance, and ensure a clean, organized store that delivers outstanding guest experiences.

Qualifications

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years of age.
• High school diploma or equivalent required; associate’s or accredited bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred.
• At least 1 year of retail management experience required.
• At least 3 years of retail sales, guest service, and/or management/leadership experience preferred.
• Video game knowledge preferred.

Responsibilities

• Manage and lead in a multiunit capacity.
• Provide and model best-in-class guest service and greet guests, respond to questions swiftly.
• Support the shopping environment, promotions, and guest relationships to drive sales.
• Process guest purchases/returns using POS and ensure top guest service.
• Promote GameStop guest benefits and loyalty programs.
• Recruit, interview, hire, and develop associates; ensure onboarding and training.
• Communicate with District Manager and train staff on policies and procedures.
• Schedule associates and manage staffing for optimum guest service.
• Approve payroll and manage time records.
• Provide feedback and recognition to store team.
• Maintain clean, organized store and proper merchandising.
• Fulfill Omni-Channel orders daily and manage inventory.
• Lead team to meet sales, profit, and shrink goals and complete administrative duties.
• Count, balance, and reconcile daily transactions; manage cash and bank deposits.
• Verify shipments, count inventories, and communicate discrepancies.
• Ensure safety and proper records; maintain store files and training materials.
• Partner with military base personnel where applicable and adhere to all policies.
• Comply with company standards and ethics; follow code of conduct.

Skills

People skills

Guest service

Communication

Team leadership

POS system

Retail math

Reliability

Problem solving

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

POS system

Job description

GameStop in Saint Augustine, FL seeks a Store Manager to lead all facets of store operations and drive guest satisfaction. You will supervise a retail team, implement sales initiatives, manage inventory, and uphold company policies across buy, sell, trade, and reservations.

Ideal candidates have 1+ year of retail management, strong leadership, and a passion for gaming. You will train staff, monitor performance, and ensure a clean, organized store that delivers outstanding guest experiences.