Store Leader: Elevate Customer Experience & Team

South Moon Under; Jacksonville (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

South Moon Under is seeking a Key Holder in Jacksonville, FL to partner with the Store Leader, lead a team, and deliver best-in-class service. You will drive personalized styling experiences, uphold brand standards, and ensure store profitability through strong team leadership and customer engagement.

In this role, you will supervise daily store operations, support performance management, and maintain a welcoming, fashion-forward in-store environment that delights customers and strengthens

Qualifications

• Experience in a management-level position in a specialty retail environment preferred.
• Excellent leadership and people skills.
• Strong time management and organizational abilities.
• Clear written and verbal communication skills.
• Flexibility to work non-traditional hours, including weekends and holidays.

Responsibilities

• Understand and communicate the South Moon Under brand to all customers.
• Ensure expected customer service levels are maintained and exceeded by the team.
• Create a selling environment focused on seamless end-to-end experiences and personalized outfitting.
• Emulate the brand aesthetics with a strong sense of fashion and enthusiasm.
• Address customer feedback and escalations in the moment to resolve issues.
• Collaborate with the Store Leader to manage retail operations and data-driven decisions.

Skills

Leadership

Time management

Communication

POS systems

MS Office

Travel

Tools

Microsoft Teams

Microsoft Excel

Job description

South Moon Under is seeking a Key Holder in Jacksonville, FL to partner with the Store Leader, lead a team, and deliver best-in-class service. You will drive personalized styling experiences, uphold brand standards, and ensure store profitability through strong team leadership and customer engagement.

In this role, you will supervise daily store operations, support performance management, and maintain a welcoming, fashion-forward in-store environment that delights customers and strengthens