Store Leader: Elevate Customer Experience & Ops

PLS; Tucson (AZ); On-site; USD 2,066,400 - 3,030,720; Full time

Benefits offered by this job

Medical/dental/vision

401(k)

Vacation

Advancement opportunities

Ongoing training

Job summary

PLS is hiring a Shift Supervisor to lead daily store operations at the Tucson location and drive exceptional customer service. The role includes supervising Customer Service Representatives, assisting the Assistant Store Manager, and ensuring adherence to company policies, procedures, and local regulations.

You will help motivate the team, support scheduling and cash handling, and participate in loss prevention while maintaining a clean, welcoming store environment for customers and colleagues.

Qualifications

• Minimum of one year of management experience in hospitality, financial services, retail or restaurant industries.
• Ability to engage with customers and develop positive relationships with internal and external customers.
• Excellent verbal and written communication and presentation skills.
• Professional appearance and demeanor; honesty and integrity are required.

Responsibilities

• Provide leadership to ensure outstanding customer service and achievement of store objectives.
• Support the Assistant Store Manager and act in absence of Store Manager.
• Supervise team members and coach CSRs to ensure compliant, high-quality transactions.
• Manage schedules, cash handling, and store audits; ensure compliance with regulations.
• Support store marketing efforts and resolve customer complaints.
• Review operations communications and training to ensure understanding of current policies.

Skills

Management experience

Customer engagement

Communication

Team leadership

Flexibility

Bilingual English/Spanish

Job description

PLS is hiring a Shift Supervisor to lead daily store operations at the Tucson location and drive exceptional customer service. The role includes supervising Customer Service Representatives, assisting the Assistant Store Manager, and ensuring adherence to company policies, procedures, and local regulations.

You will help motivate the team, support scheduling and cash handling, and participate in loss prevention while maintaining a clean, welcoming store environment for customers and colleagues.