Store Leader: Customer Experience & Profit Growth

The Salvation Army; Cincinnati (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

The Salvation Army in Cincinnati seeks a Store Manager to foster a hospitable work environment, build strong customer relationships, and drive sales to meet budgets. Responsibilities include supervising staff, maintaining compliance with policies, ordering merchandise, and handling cash and reports.

The role requires leadership, sales experience, and a valid driver’s license. Candidates should be prepared to interview applicants, schedule teams, and ensure safety and daily operations align with

Qualifications

• High school diploma or equivalent.
• Experience in sales.
• Ability to lead, manage and motivate others.
• Ability to read and interpret simple income and expense reports.
• Good communication skills.
• Must possess a valid driver's license with acceptable DMV record.

Responsibilities

• Create and sustain a pleasant and hospitable work environment and excellent customer relationships to meet sales goals.
• Ensure compliance to accounting, employee, and store policies.
• Meet sales, production, and expense budget goals to maintain a profitable operation.
• Display merchandise properly and keep back room production organized.
• Receive applications, interview applicants, and recommend hires.
• Evaluate staff, identify development needs, and arrange training as needed.
• Conduct monthly staff and safety meetings and ensure safety compliance.
• Schedule staff to ensure full store coverage and post weekly schedules.
• Review timecards and paid time off for employees each pay period.
• Order merchandise and maintain stock; ensure ragged out and colorized displays.
• Provide training and supervision for new employees and retraining as necessary.
• Safeguard cash and handle end-of-day banking per policy.
• Complete paperwork and sales reports for finance daily.
• Report inspections and verify credentials when required.
• Attend manager meetings and communicate policy changes.
• Protect property and report hazards or damages.
• May work at other store locations as needed.
• Support work therapy program by modeling professional conduct and work habits.
• Other duties as assigned by supervisor or Administrator.

Skills

Leadership

Sales experience

Customer service

Budget & finance reading

Communication

Driver's license

Education

High school diploma or equivalent

Job description

The Salvation Army in Cincinnati seeks a Store Manager to foster a hospitable work environment, build strong customer relationships, and drive sales to meet budgets. Responsibilities include supervising staff, maintaining compliance with policies, ordering merchandise, and handling cash and reports.

The role requires leadership, sales experience, and a valid driver’s license. Candidates should be prepared to interview applicants, schedule teams, and ensure safety and daily operations align with