Store Leader: Customer Experience & Operations

Lowe's Companies, Inc.; Philadelphia (Philadelphia County); On-site; USD 90,000 - 130,000; Full time

Job summary

Lowe’s Companies, Inc. is seeking a Store Manager in the Philadelphia area to lead store operations, drive sales and margin performance, and maintain a safe, customer-focused environment. This role partners with HR, Asset Protection, and Operations to implement the company strategy and develop talent at the store level.

The candidate will manage expenses, merchandising standards, safety, and cross-functional relationships to deliver an outstanding customer experience and community engagement.

Qualifications

• Bachelor’s degree and 3 years of experience leading associates in a large retail environment, with Sales Volume exceeding 20M annually.
• 5 years of experience in a fast-paced, cross-functional work environment.
• Experience building and maintaining cross-functional relationships in a matrixed environment.
• Experience building partnerships within the community.
• Experience analyzing customer, market, and competitor data to inform decisions.
• Strong working knowledge of Microsoft Office Suite.

Responsibilities

• Ensure associates deliver friendly, professional and timely service to all customers.
• Monitor performance, profitability, and flow-through of store plans and programs.
• Champion and implement strategic asset protection plans that improve safety and security outcomes.
• Manage overall store operations: expenses, merchandising standards, compliance, safety, security, and workforce.
• Collaborate with HR, Asset Protection, and Operations to execute Lowe’s business strategy.
• Build and support a store culture aligned to Lowe’s mission and behaviors.
• Recruit and develop talent, drive sales and service strategies, analyze data to inform store strategies, and act as Lowe’s brand ambassador.

Skills

Leadership

Cross-functional teamwork

Data-driven decisions

Microsoft Office

Education

Bachelor’s degree

Bachelor’s Degree in business administration or related field

Tools

Microsoft Office

Job description

Lowe’s Companies, Inc. is seeking a Store Manager in the Philadelphia area to lead store operations, drive sales and margin performance, and maintain a safe, customer-focused environment. This role partners with HR, Asset Protection, and Operations to implement the company strategy and develop talent at the store level.

The candidate will manage expenses, merchandising standards, safety, and cross-functional relationships to deliver an outstanding customer experience and community engagement.