Store Leader — Customer Experience & Growth

Lids; Jacksonville (FL); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical dental vision coverage

Retirement plan

Employer-paid benefits (disability and

Life and AD&D insurance and EAP

Paid Time Off

Employee discount

Career development

Team-oriented environment

Early Wage Access

Bonus potential

Job summary

Lids Sports Group is seeking a Store Manager in Jacksonville to lead day-to-day store operations, coach the team, and deliver an exceptional customer experience. You will drive sales strategy, oversee staffing and training, and ensure adherence to policies while maintaining store.

This is an on-site leadership role focused on strong guest service and operational excellence. As the Store Manager, you will manage scheduling, payroll, inventory, and visual merchandising to maximize performance.

Qualifications

• Established ability to produce sales results while minimizing loss.
• Proven supervisory skills, with capacity to deliver training material and assess retention.
• Strong interpersonal and communication skills.
• Proven ability to perform independently with minimal supervision.
• Ability and willingness to travel overnight for training and/or business meetings.
• Ability to work varying days and hours, based on business needs, and maintain an excellent attendance record.
• Proven managerial skills.

Responsibilities

• Lead and execute Lids selling strategy to achieve KPIs, sales targets, and deliver exceptional customer service.
• Drive store operations and ensure customer issues are resolved promptly to maintain satisfaction.
• Manage hiring, onboarding, training, and ongoing development of store team.
• Oversee scheduling, payroll, and compliance with policies and budgets.
• Drive product strategy, merchandising, and inventory control to optimize sell-through.

Skills

Sales leadership

Supervisory skills

Interpersonal skills

Communication

Independent work

Travel overnight

Flexible schedule

Managerial skills

Job description

Lids Sports Group is seeking a Store Manager in Jacksonville to lead day-to-day store operations, coach the team, and deliver an exceptional customer experience. You will drive sales strategy, oversee staffing and training, and ensure adherence to policies while maintaining store.

This is an on-site leadership role focused on strong guest service and operational excellence. As the Store Manager, you will manage scheduling, payroll, inventory, and visual merchandising to maximize performance.