On Store Leader, Shopping Leblon

On; Rio (WI); On-site; USD 70,000 - 95,000; Full time

Job summary

On is seeking a Store Leader who acts as the strategic visionary and business owner for the store, accountable for driving commercial results and delivering an elevated, premium fan experience. Reporting to the Area Leader, you will blend a community-driven environment with premium standards across the store operations and guest journey.

You will build and lead a high-performing team, hire for culture, and empower staff to embody empathy, data-informed decisions, and customer-centric service

Qualifications

• 6+ years of experience in retail leadership or business management.
• Experience with premium, community-focused brands.
• Strong data-driven decision making and customer-centric approach.

Responsibilities

• Own end-to-end fan experience and store operations.
• Drive commercial results and optimize profitability.
• Lead and develop a high-performing store team.
• Position store in market with elevated premium customer experience.

Skills

Retail leadership

Customer-centric operations

Emotional intelligence

Entrepreneurial mindset

Job description

As the Store Leader, you are the strategic visionary and business owner for your store, ensuring every fan interaction delivers a moment of WOW. You are accountable for the entire store ecosystem, from driving commercial results to strategically positioning the store in the market by blending a community-driven environment with an individualized, elevated customer experience.Reporting to the Area Leader on the Retail team, you will move the business forward with an entrepreneurial spirit, ensuring that premium standards are maintained in every detail of the store's operations and fan journey.

Your Mission

• Act as the ultimate owner of the internal and external fan experience, instilling a relationship-first mindset and ensuring the capture of customer data is a critical behavior for future success
• Create business strategies that drive operational excellence, profitability, and team productivity
• Partner and execute a comprehensive community engagement program that drives local brand energy while maintaining an individualized and elevated premium experience
• Set the bar for excellence as the final point of accountability for attention to detail, overseeing in-store visual merchandising, product mix and premium operational execution across the floor
• Lead and build an effective team by prioritizing strategic hiring for culture and skill add, coaching emerging leaders, and delegating authority to empower autonomy and accountability
• Demonstrate deep empathy and emotional intelligence, taking concrete steps to alleviate challenges and support the holistic well-being of the team
• Plan and oversee training facilitation programs that equip the team to deliver the WOW and master all operational management topics

Your Story

• You bring 6+ years of experience in retail leadership or business management within a premium, community-focused, or high-growth global brand
• You are an expert in customer-centric operations, with a deep understanding of how to leverage data and individual connections to build long-term brand loyalty
• You exhibit high emotional intelligence and composure, showing a genuine concern for team dynamics and a professional commitment to empathetic leadership
• You have an entrepreneurial mindset, with