Store Leader: Build a Welcoming Team & Drive Sales

Bakery & Bistro POINT ET LIGNE 新丸ビル本店; Miami (FL); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Sign-on Bonus

Weekly pay

Paid time off

Sales bonus

Job summary

Rosetta is seeking a Full-Time Store Leader in the United States to lead a team and deliver top-notch customer service. You will train staff, maintain store operations, and model our values. The role emphasizes integrity, accountability, and a positive store culture while ensuring compliance and smooth daily operations.

Rosetta offers competitive compensation, benefits, and a path for growth within a welcoming team environment, with immediate interview opportunities for qualified candidates.

Qualifications

• Leads a team with a customer-first mindset.
• Maintains calm during peak periods and unusual events.
• Promotes positive culture and values in the store.
• Applies effective management principles for success.
• Plans and delegates responsibilities for smooth operations.

Responsibilities

• Provide a customer comes first attitude by training and holding your team accountable for delivering top-notch service.
• Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transition thereafter to keep store operating to standard and to set a positive example for the team.
• Leads and empowers with integrity, honesty and knowledge that promotes a positive culture, values and mission of Rosetta Bakery.
• Utilizes and demonstrates effective management principles and practices to create and maintain a successful store resulting in an environment where the team members are valued and respected.
• Plans, identifies, communicates and delegated appropriate responsibilities and practices to your team to ensure smooth flow of operations.
• Provides training, coaching and direction for the team to action and achieve sales goals.
• Constantly reviews store environment to identify problems, concerns and opportunities for improvement and reports them to area manager and HR.
• Reports all work-related accidents immediately to HR.
• Monitor food quality and quantity, notify store chef of any issues with food.
• Cleans equipment and facility approximately daily.
• Monitors and manages staffing levels to ensure staffing needs. Includes finding coverage for call outs.
• Supervise and load cash change and cash tips.
• Identifies and prioritizes communication and regularly uses discretion to filter communications to the store team.
• Communicates clearly, concisely and accurately in order to ensure effective store operations.
• Ensures team members adhere to legal and operational compliance requirements.
• Additional responsibilities assigned from time to time.

Skills

Leadership

Customer service

Staff training

Operational excellence

Cash handling

Compliance

Hiring

Job description

Rosetta is seeking a Full-Time Store Leader in the United States to lead a team and deliver top-notch customer service. You will train staff, maintain store operations, and model our values. The role emphasizes integrity, accountability, and a positive store culture while ensuring compliance and smooth daily operations.

Rosetta offers competitive compensation, benefits, and a path for growth within a welcoming team environment, with immediate interview opportunities for qualified candidates.