Store Leader – Banking & Customer Advisory

TD; Wilmington (NC); On-site; USD 41,000 - 62,000; Full time

Job summary

TD Bank is seeking an Assistant Store Manager in Wilmington, NC. The role leads a team to deliver TD’s model of convenience, sales, and personalized advice while ensuring compliance and strong customer relationships.

Strong leadership and customer service skills are essential to drive end-to-end financial guidance. Ideal candidates possess an undergraduate degree (or equivalent), 2+ years in customer-facing roles, and capability to manage multiple priorities.

Qualifications

• Undergraduate degree or equivalent experience.
• 2+ years experience working with customers and/or sales in any capacity or equivalent.
• Supervisory or leadership experience preferred.
• Demonstrated ability to provide Legendary Customer Service.
• Strong verbal and written communication skills.
• Sales and Operational Management skills.
• Ability to manage competing priorities.
• Knowledge of banking products and services preferred.

Responsibilities

• Leads a team and achieves store objectives to deliver Legendary Customer and colleague experience.
• Provides day-to-day leadership to ensure personalized service and advice.
• Coaches team on advice-giving strategies and product knowledge.
• Delivers end-to-end customer service and financial guidance.
• Manages scheduling to meet customer demands and compliance requirements.

Skills

Customer service

Leadership

Communication

Sales

Organizational skills

Education

Undergraduate degree or equivalent experience

Notary License (Preferred)

NMLS registration (Required to engage with loan products)

Microsoft Office

Tools

Microsoft Office

Job description

TD Bank is seeking an Assistant Store Manager in Wilmington, NC. The role leads a team to deliver TD’s model of convenience, sales, and personalized advice while ensuring compliance and strong customer relationships.

Strong leadership and customer service skills are essential to drive end-to-end financial guidance. Ideal candidates possess an undergraduate degree (or equivalent), 2+ years in customer-facing roles, and capability to manage multiple priorities.