Store Leader and Customer Experience Coach

Ann Taylor; Altoona (IA); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Bonus opportunities

Merchandise discount

Professional development

Community impact

Job summary

Ann Taylor in Altoona, IA is seeking an Assistant Manager to support the customer experience and help nurture a strong store culture. You will lead on the sales floor, engage with customers, and model the brand's behaviors to energize the team.

Join a collaborative environment where you coach associates, contribute to hiring and development, and use technology to ensure a seamless omnichannel experience. This role emphasizes service excellence and teamwork.

Qualifications

• 1+ year retail management experience (preferred).
• Brings a hospitality mindset when connecting with customers and associates.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment that delivers exceptional experiences.
• Lead on the sales floor and model brand behaviors to engage customers.
• Educate and coach associates to create genuine customer connections.
• Create an inclusive store environment where everyone feels welcome.
• Use tools and reporting to drive operational excellence and financial discipline.

Skills

Retail management

Hospitality mindset

POS proficiency

Business acumen

Decision making

Tools

Point-of-sale system

Job description

Ann Taylor in Altoona, IA is seeking an Assistant Manager to support the customer experience and help nurture a strong store culture. You will lead on the sales floor, engage with customers, and model the brand's behaviors to energize the team.

Join a collaborative environment where you coach associates, contribute to hiring and development, and use technology to ensure a seamless omnichannel experience. This role emphasizes service excellence and teamwork.