Store Lead & Team Performance Coach

Tailored Brands, Inc.; Columbia (MD); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Cross-brand opportunities

Brand standards training

Job summary

Tailored Brands, Inc. in Columbia, MD is seeking an experienced manager on duty to lead store staff in achieving sales, service, and operational goals. You will model company values, coach staff, and partner with management to drive the business.

Responsibilities include recruiting, training, communicating priorities, using store reports, and maintaining brand standards. You will foster an inclusive, engaging environment, and contribute to a high Net Promoter Score.

Qualifications

• Minimum of 1 year of Retail or Sales experience.
• Self-motivated, results oriented, strategic thinker.
• Proficient in technology systems, applications, Microsoft Office, and video conferencing.

Responsibilities

• Lead store staff to achieve sales, service, and operational expectations when assigned as the manager on duty.
• Communicates priorities and sales driving information to ensure store staff is equipped to maximize business.
• Assists in recruiting store staff and embraces diversity by contributing to an inclusive store environment.
• Train store staff on customer service expectations to create an exceptional customer experience, exceed customer expectations, and achieve a high Net Promoter Score.
• Leverages customer feedback to prevent or resolve customer concerns.
• Collaborates with the management team to conduct regular store meetings ensuring all store team members are up to date with company directives.

Skills

Retail leadership

Coaching & training

Customer service focus

Tech savvy

Education

High school diploma

Tools

Microsoft Office

Video conferencing

POS system

Job description

Tailored Brands, Inc. in Columbia, MD is seeking an experienced manager on duty to lead store staff in achieving sales, service, and operational goals. You will model company values, coach staff, and partner with management to drive the business.

Responsibilities include recruiting, training, communicating priorities, using store reports, and maintaining brand standards. You will foster an inclusive, engaging environment, and contribute to a high Net Promoter Score.