Store Lead & Customer Experience Coach

Tailored Brands, Inc.; Harker Heights (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Tailored Brands, Inc. is seeking a Manager on Duty to lead store staff in delivering outstanding sales, service, and operations. You will model company values, coach teams, and communicate priorities to maximize business results.

You will assist in recruiting, training, and developing staff, while ensuring store branding and customer experience meet brand standards. This role requires adaptability across locations and brands, with a focus on driving the customer promise and NPS.

Qualifications

• Minimum of 1 year of retail or sales experience.
• Proven ability to train and develop high performing store teams.
• Proficient in technology systems, applications, Microsoft Office, and video conferencing.
• Ability to stand and walk for extended periods and lift up to 50 lbs.
• Strong communication and coaching skills with leadership by example.

Responsibilities

• Lead store staff to achieve sales, service, and operational goals as manager on duty.
• Recruit and onboard store staff; foster an inclusive environment.
• Communicate priorities and sales driving information to staff.
• Ensure store is visually aligned to brand standards and marketing initiatives.
• Conduct regular store meetings and train teams on customer service expectations.
• Leverage store reports and customer feedback to improve performance.

Skills

Retail experience

Sales driven

Leadership

Training & development

Communication

Tools

Microsoft Office

Video conferencing

Job description

Tailored Brands, Inc. is seeking a Manager on Duty to lead store staff in delivering outstanding sales, service, and operations. You will model company values, coach teams, and communicate priorities to maximize business results.

You will assist in recruiting, training, and developing staff, while ensuring store branding and customer experience meet brand standards. This role requires adaptability across locations and brands, with a focus on driving the customer promise and NPS.