Store Lead & Team Coach — Retail Sales & Ops

Tailored Brands, Inc.; Matthews (NC); Hybrid; USD 28,000 - 32,000; Full time

Job summary

Tailored Brands, Inc. in Matthews, NC is seeking a Manager on Duty to lead store staff in achieving sales, service, and operational goals.

You will model company values, coach the team, communicate priorities, and ensure an exceptional customer experience while maintaining brand standards. The role requires at least 1 year of retail or sales experience, strong leadership, and comfort with technology including POS systems and Microsoft Office.

Qualifications

• Minimum of 1 year of Retail or Sales experience.
• Ability to train and develop high performing store teams.
• Proficient with computer and POS System.

Responsibilities

• Lead store staff to meet sales, service, and operational goals.
• Communicate priorities and sales information to staff.
• Assist in recruiting staff and foster an inclusive store environment.
• Support management in achieving store business plans.
• Leverage store reports to drive store decisions.
• Train staff on customer service expectations to create an exceptional experience.
• Ensure store branding and marketing initiatives align with company direction.
• Conduct regular store meetings to keep team informed.
• Provide enthusiastic leadership and act as a role model.
• Address customer feedback to prevent or resolve issues.

Skills

Leadership

Communication

Customer service

Staff training

Retail experience

Tools

POS System

Microsoft Office

Video conferencing

Job description

Tailored Brands, Inc. in Matthews, NC is seeking a Manager on Duty to lead store staff in achieving sales, service, and operational goals.

You will model company values, coach the team, communicate priorities, and ensure an exceptional customer experience while maintaining brand standards. The role requires at least 1 year of retail or sales experience, strong leadership, and comfort with technology including POS systems and Microsoft Office.