Store Lead & On-Duty Manager: Elevate Sales & Service

Men's Wearhouse; Whitehall (Lehigh County); On-site; USD 42,000 - 54,000; Full time

Job summary

Men's Wearhouse is seeking a Store Lead to partner with the Store Manager in driving sales, service, and operational excellence. You will coach a team, manage the store on duty, and handle opening/closing responsibilities with store keys.

You will lead by example, communicate priorities, recruit staff, and ensure a high standard of customer service across the store while supporting brand initiatives and store programs.

Qualifications

• Minimum of 1 year of retail or sales experience.
• Creative with good judgment and business pulse.
• Self-motivated, results oriented, strategic thinker.
• Strong organizational and leadership skills.
• Excellent written and verbal communication skills.
• Active listening and problem-solving skills.
• Proven ability to train and develop high performing store teams.
• Proficient in technology systems, Microsoft Office, and video conferencing.

Responsibilities

• Inspire store team to achieve their best performance and execute to maximize growth.
• Create an engaged and inclusive store environment.
• Elevate the customer experience through operational excellence.
• Exceed customer expectations in all interactions.
• Lead store staff to meet sales, service, and operational goals as the manager on duty.

Skills

Retail experience

Leadership

Communication

Coaching

Customer service

Tools

Microsoft Office

Video conferencing

POS system

Job description

Men's Wearhouse is seeking a Store Lead to partner with the Store Manager in driving sales, service, and operational excellence. You will coach a team, manage the store on duty, and handle opening/closing responsibilities with store keys.

You will lead by example, communicate priorities, recruit staff, and ensure a high standard of customer service across the store while supporting brand initiatives and store programs.