Store Lead — Elevate Customer Experience & Team Performance

Lex; Louisville (KY); On-site; USD 42,000 - 62,000; Full time

Job summary

Apple Retail Lead role focuses on supporting the Store Leadership team, energizing the team and delivering exceptional customer interactions. You inform and energize our teams to do their best work and contribute to operational excellence.

A Lead works alongside the leadership team to ensure operational readiness, with a focus on enabling the sales team and spending the majority of time with the team and customers to identify ownership opportunities and support team members across the whole

Qualifications

• Experience in retail or sales is required.
• Experience mentoring or leading others is preferred.
• Ability to organize teams and manage the sales floor.

Responsibilities

• Lead, act as a role model, mentor, and encourage customer engagement.
• Use Apple product and services expertise to drive customer engagement and sales, while building customer loyalty.
• Organize people and the sales floor workflow, including managing relevant communication to team members and leadership to optimize the customer experience.
• Make sure that sales strategy is effectively communicated to the team in a timely manner and executed in partnership with the leadership team.
• Energize, inform, and align team members on store performance goals, priorities, and communication.
• Attend to time-sensitive team member feedback, questions, and concerns, and escalate issues to Store Leadership as appropriate.
• Address operational needs of the store, such as opening and closing procedures, cash management, and overrides.
• Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.
• Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.

Skills

Retail sales experience

Team mentoring

Customer service

Store operations

Education

High school diploma or equivalent

Tools

POS systems

Apple products knowledge

Job description

Apple Retail Lead role focuses on supporting the Store Leadership team, energizing the team and delivering exceptional customer interactions. You inform and energize our teams to do their best work and contribute to operational excellence.

A Lead works alongside the leadership team to ensure operational readiness, with a focus on enabling the sales team and spending the majority of time with the team and customers to identify ownership opportunities and support team members across the whole