Retail Lead: Customer Experience & Team Enablement

Socket.dev; Willow Grove (PA); On-site; USD 60,000 - 90,000; Full time

Job summary

Apple Retail Lead role focuses on modelling leadership, mentoring teams, and delivering an exceptional customer experience across the store. You energize staff, communicate goals, and help drive sales while upholding Apple values of inclusion and service.

You organize the sales floor workflow, ensure timely communication with leadership, and support operational readiness to deliver a smooth customer journey and store performance.

Qualifications

• Experience in retail or sales.
• Experience mentoring or leading others.

Responsibilities

• Lead, act as a role model, mentor, and encourage customer engagement.
• Use Apple product and services expertise to drive customer engagement and sales, while building customer loyalty.
• Organize people and the sales floor workflow, including managing relevant communication to team members and leadership to optimize the customer experience.
• Make sure that sales strategy is effectively communicated to the team in a timely manner and executed in partnership with the leadership team.
• Energize, inform, and align team members on store performance goals and priorities.
• Address operational needs of the store, such as opening and closing procedures, cash management, and overrides.

Skills

Retail leadership

Mentoring

Customer engagement

Decision making

Communication

Job description

Apple Retail Lead role focuses on modelling leadership, mentoring teams, and delivering an exceptional customer experience across the store. You energize staff, communicate goals, and help drive sales while upholding Apple values of inclusion and service.

You organize the sales floor workflow, ensure timely communication with leadership, and support operational readiness to deliver a smooth customer journey and store performance.