Store Lead & Education Team Coach

Guitar Center Inc.; Greenbelt (MD); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K match

Mental health support

Paid time off

Employee discount

Tuition reimbursement

Job summary

Music & Arts in Maryland seeks a Store Lead who combines local sales expertise with instructional leadership. You will drive personal sales while directly overseeing all teachers at the location, aligning performance with enrollment and student outcomes.

Collaborate with the Area Manager to boost teacher engagement, grow the lessons program, and ensure metrics such as new student starts and retention are met, while delivering exceptional customer service and shaping a high-performing team.

Qualifications

• High School Diploma or Equivalent.
• Minimum 2 years of relevant work experience.
• Strong knowledge of musical instruments and written music.
• Proven experience leading teams, preferably in education, retail, or customer service.
• Excellent interpersonal and communication skills with the ability to motivate and influence others.
• Strong organizational, problem-solving, and decision-making skills.
• Passion for music education and commitment to student and teacher success.

Responsibilities

• Consistently generate sales to exceed personal sales goals.
• Promote the Music & Arts lesson program to drive enrollment.
• Create business opportunities by networking with teachers, schools, churches, and community organizations.
• Develop customer relationships and deliver compelling sales presentations based on training.
• Demonstrate outstanding customer service to every customer and foster loyalty.
• Participate in all areas of store operations, including merchandising, displays, and maintenance.
• Maintain store security including perimeter door keys, register keys, and personal alarm code.
• Perform additional duties assigned by store leadership.
• Provide direct leadership, guidance, and support to all teachers assigned to the location.
• Conduct regular teacher check-ins, coaching, and performance evaluations.
• Lead teacher engagement initiatives to increase retention, satisfaction, and instructional quality.
• Serve as the primary point of contact for teacher concerns, questions, and needs.
• Partner with the Area Manager to drive student enrollment and retention goals across the area.
• Monitor lessons KPIs (e.g., new student starts, retention rates, utilization) and implement action plans to meet or exceed targets.
• Collaborate with store staff to ensure effective scheduling and alignment of resources.
• Ensure consistent adherence to lessons-related policies, procedures, and standards inside the location.

Skills

Sales Excellence

Team Leadership

Customer Service

Communication Skills

Relationship Building

Networking

Education

High School Diploma or Equivalent

Job description

Music & Arts in Maryland seeks a Store Lead who combines local sales expertise with instructional leadership. You will drive personal sales while directly overseeing all teachers at the location, aligning performance with enrollment and student outcomes.

Collaborate with the Area Manager to boost teacher engagement, grow the lessons program, and ensure metrics such as new student starts and retention are met, while delivering exceptional customer service and shaping a high-performing team.