Store Lead - Customer Experience & Team Leadership

Chico's FAS, Inc.; Bloomington (IN); On-site; USD 17,000 - 23,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Job summary

Chico's in Bloomington, IN is seeking a Lead Customer Specialist to deliver a welcoming, customer-centered environment and serve as Manager on Duty in the absence of another manager. You will lead the team and elevate the customer experience.

You’ll initiate authentic conversations, share product knowledge, build long-term relationships, and maintain a visually inspiring store that reflects Chico's hospitality and brand standards.

Qualifications

• Must be at least 18 years old.
• 1+ year retail experience preferred.
• Flexible availability — nights, weekends, holidays.

Responsibilities

• Initiate authentic conversations with customers to understand needs and provide personalized service.
• Lead the team and elevate the customer experience as Manager on Duty when needed.
• Share product knowledge to outfit and inspire customers.
• Maintain a visually inspiring store environment reflecting brand standards.
• Build long-term customer relationships through proactive outreach.

Skills

Leadership

People management

Communication skills

Collaborative leadership

Ownership mindset

Job description

Chico's in Bloomington, IN is seeking a Lead Customer Specialist to deliver a welcoming, customer-centered environment and serve as Manager on Duty in the absence of another manager. You will lead the team and elevate the customer experience.

You’ll initiate authentic conversations, share product knowledge, build long-term relationships, and maintain a visually inspiring store that reflects Chico's hospitality and brand standards.