Store Lead: Customer Experience & Ops Champion

Walgreens Co.; Long Beach (CA); On-site; USD 28,000 - 35,000; Full time

Job summary

Walgreens Co. in Long Beach, CA is seeking an on-site team member to open and close the store, manage cash, and ensure readiness for business. You will assist with vendor deliveries, pricing, displays, and daily operations while delivering an outstanding customer experience.

The role requires 1 year of leadership or retail key holder experience, fluent English, and a flexible schedule including evenings and weekends. A focus on accuracy, inventory, and policy compliance is essential.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Willingness to work flexible schedule, including evening and weekend hours.

Responsibilities

• Open and close the store in the absence of store management, handle cash and daily reconciliations.
• Assist with store operations including inventory, pricing, and displays.
• Provide customer assistance and resolve issues to ensure a positive experience.
• Support pharmacy/out window operations where allowed by state regulations and licensure requirements.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience.
• Responsible for holding store keys to open and close without management as necessary.
• Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics.
• Maintains accurate inventory counts; maintains the accuracy of on-hand quantities.
• Assists with exterior and interior maintenance by ensuring clean, neat store condition and appearance.
• Ensures compliance with state and local laws regarding regulated products.
• Completes special assignments and other tasks as assigned.
• Attends training and completes PPLs requested by Manager.
• Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present.
• Reports disciplinary issues and customer complaints to management.

Skills

Leadership

Retail experience

Customer service

Job description

Walgreens Co. in Long Beach, CA is seeking an on-site team member to open and close the store, manage cash, and ensure readiness for business. You will assist with vendor deliveries, pricing, displays, and daily operations while delivering an outstanding customer experience.

The role requires 1 year of leadership or retail key holder experience, fluent English, and a flexible schedule including evenings and weekends. A focus on accuracy, inventory, and policy compliance is essential.