Store Lead - Customer Experience & Ops

Domino's; Arlington (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

Domino's franchise in the Washington DC area is seeking a capable store leader to oversee daily operations and ensure quality, service, cleanliness, and cost controls. You will supervise team members, assist with opening and closing procedures, and coordinate deliveries to maintain smooth service.

In this role you will train staff, enforce company policies, and strive to achieve sales and customer satisfaction goals in a fast-paced environment.

Qualifications

• Excellent written and verbal communication skills as needed in interactions with management and customers.
• Strong customer service orientation and ability to lead a team.
• Capacity to multi-task in a fast-paced environment.
• Ability to work independently and as part of a team.

Responsibilities

• Oversees daily operations in the absence of the General Manager.
• Ensures customers feel welcome and team is responsive and courteous.
• Supervises food preparation and service to brand standards.
• Assists in opening, closing, and preparation tasks.
• Manages labor scheduling and controls labor costs.
• Maintains cleanliness and sanitation and supports store objectives.

Skills

Communication

Customer service

Multi-tasking

Team leadership

Job description

Domino's franchise in the Washington DC area is seeking a capable store leader to oversee daily operations and ensure quality, service, cleanliness, and cost controls. You will supervise team members, assist with opening and closing procedures, and coordinate deliveries to maintain smooth service.

In this role you will train staff, enforce company policies, and strive to achieve sales and customer satisfaction goals in a fast-paced environment.