Lead Retail Associate – Customer Experience & Store Ops

The Salvation Army North & Central Illinois Division; Town of Highland (NY); On-site; USD 23,000 - 29,000; Full time

Job summary

The Salvation Army North & Central Illinois Division in Highland, MI is seeking a Lead Store Sales Associate to support the store management team and help turn donations into funding for community programs. This role focuses on efficient operations and exceptional customer service.

You will handle sales and banking tasks, maintain displays, manage inventory rotation, and lead by example in the absence of management.

Responsibilities

• Support management with product sales and acquisitions.
• Implement store opening and closing procedures.
• Handle banking and daily deposits.
• Execute strategies to meet product acquisition, production and sales goals.
• Manage product rotation process and inventory turnover.
• Create an enjoyable shopping experience with positive customer service skills.
• Handle customer complaints as needed.
• Support store maintenance and appearance.
• Maintain displays and floor layout plans.
• Identify ways to improve store appeal.
• Provide direction to staff in absence of management.
• Communicate effectively with store management regarding operations.
• Support implementation of policies and procedures.

Job description

The Salvation Army North & Central Illinois Division in Highland, MI is seeking a Lead Store Sales Associate to support the store management team and help turn donations into funding for community programs. This role focuses on efficient operations and exceptional customer service.

You will handle sales and banking tasks, maintain displays, manage inventory rotation, and lead by example in the absence of management.