Store Lead: Customer Experience & Operations

KrocQuincy; Novi (MI); Hybrid; USD 18,000 - 29,000; Full time

Benefits offered by this job

Employee Discount

Employee Assistance Program

Job summary

The Salvation Army Thrift Store in Novi, MI is seeking a Lead Store Sales Associate to support store management and keep daily retail operations running smoothly. This role emphasizes customer service, cash handling, and teamwork to meet sales goals.

Responsibilities include opening/closing procedures, banking, inventory turnover, and maintaining displays. Strong communication and problem-solving will help you lead the team during shifts and ensure a positive shopping experience.

Qualifications

• High School Graduate or Equivalent
• Ability to speak, write and understand English for effective communication
• Valid Driver's License and personal transportation for bank runs
• Must be able to pass a Motor Vehicle Record Search

Responsibilities

• Support management with product sales and acquisition
• Implement store opening and closing procedures
• Handle banking and daily deposits
• Execute strategies to meet product acquisition, production and sales goals
• Manage product rotation process and inventory turnover
• Create an enjoyable shopping experience with positive customer service skills
• Handle customer complaints as needed
• Support store maintenance and appearance
• Maintain displays and floor layout plans
• Identify ways to improve store appeal
• Provide direction to staff in absence of management
• Communicate effectively with store management regarding operations
• Support implementation of policies and procedures
• Document and report concerns in behavior or attitude
• Assist others with basic register problem solving

Skills

English proficiency

Cash handling

Basic computer skills

Register problem solving

Education

High School Graduate or Equivalent

Tools

Point of Sale System

Payroll program

Job description

The Salvation Army Thrift Store in Novi, MI is seeking a Lead Store Sales Associate to support store management and keep daily retail operations running smoothly. This role emphasizes customer service, cash handling, and teamwork to meet sales goals.

Responsibilities include opening/closing procedures, banking, inventory turnover, and maintaining displays. Strong communication and problem-solving will help you lead the team during shifts and ensure a positive shopping experience.