Lead Store Sales Associate - Community-Focused Retail Leader

The Salvation Army USA Central Territory; Highland (MI); On-site; USD 47,982,000 - 60,174,000; Full time

Benefits offered by this job

Employee discount

Employee assistance program

Professional development

Job summary

The Salvation Army Thrift Store in Highland, MI is seeking a Lead Store Sales Associate to support the store management team and maintain efficient retail operations. The role focuses on driving sales through strong customer service and contributing to the mission by turning donations into program funding.

This full-time position requires overseeing opening/closing procedures, banking, merchandising, and staff guidance in the absence of management.

Qualifications

• Customer service experience in a retail setting.
• Cash handling and banking responsibilities.
• Leadership or supervisory experience or potential.
• Knowledge of store operations and merchandising best practices.
• Ability to train or mentor staff in the absence of management.

Responsibilities

• Support management with product sales and acquisition
• Implement store opening and closing procedures
• Handle banking and daily deposits
• Execute strategies to meet product acquisition, production and sales goals
• Manage product rotation process and inventory turnover
• Create an enjoyable shopping experience with positive customer service skills
• Handle customer complaints as needed
• Support store maintenance and appearance
• Maintain displays and floor layout plans
• Identify ways to improve store appeal
• Provide direction to staff in absence of management
• Communicate effectively with store management regarding operations
• Support implementation of policies and procedures
• Document and report concerns in behavior or attitude
• Assist others with basic register problem solving

Skills

Customer service

Cash handling

Leadership

Retail operations

Merchandising

Tools

POS system

Job description

The Salvation Army Thrift Store in Highland, MI is seeking a Lead Store Sales Associate to support the store management team and maintain efficient retail operations. The role focuses on driving sales through strong customer service and contributing to the mission by turning donations into program funding.

This full-time position requires overseeing opening/closing procedures, banking, merchandising, and staff guidance in the absence of management.