Full-Time Lead Sales Associate

The Salvation Army North & Central Illinois Division; Novi (MI); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Employee discount

Employee assistance program

Professional development

Job summary

The Salvation Army North & Central Illinois Division in Novi, MI seeks a Lead Sales Associate to support store management, drive sales, and ensure top-notch customer experiences.

You will oversee opening/closing procedures, assist with product rotation, handle deposits, and lead in the absence of management while contributing to a mission-driven retail environment.

Qualifications

• Experience in a retail or donation center is beneficial.
• Strong customer service and communication skills.
• Ability to manage cash handling and banking procedures.

Responsibilities

• Support management with sales and product acquisition.
• Implement store opening and closing procedures.
• Handle daily deposits and banking tasks.
• Maintain product displays and inventory turnover.
• Lead operations in absence of store management.

Skills

Customer service

Sales

Leadership

Cash handling

Team coordination

Tools

POS system

Job description

Lead Sales Associate

Location: Novi MI

Pay: $16.73 - $21 per hour

Job Type: Full-time

Schedule: 40 hours per week, including evenings, weekends, and holidays as scheduled

About The Role

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. We're seeking a dedicated Lead Store Sales Associate to support our store management team. This role is vital in maintaining efficient store operations, providing excellent customer service, and supporting our mission through daily retail operations.

What You’ll Do

Sales & Operations

• Support management with product sales and acquisition
• Implement store opening and closing procedures
• Handle banking and daily deposits
• Execute strategies to meet product acquisition, production and sales goals
• Manage product rotation process and inventory turnover

Customer Experience & Store Maintenance

• Create an enjoyable shopping experience with positive customer service skills
• Handle customer complaints as needed
• Support store maintenance and appearance
• Maintain displays and floor layout plans
• Identify ways to improve store appeal

Leadership & Communication

• Provide direction to staff in absence of management
• Communicate effectively with store management regarding operations
• Support implementation of policies and procedures
• Document and report concerns in behavior or attitude
• Assist others with basic register problem solving

What We Offer

• Opportunity to make a positive impact in your community
• Professional development and growth opportunities
• Supportive and mission-driven work environment
• Comprehensive benefits package

Training Provided

• Paid training on register and store procedures
• Ongoing coaching and support from store leadership
• Opportunity to build retail and customer service skills
• Professional development and growth opportunities

Why Join Us

• Mission-driven work that supports programs in your community
• On-the-job training
• Team-oriented environment
• Employee Discount, Employee Assistance Program, and more!