Store Lead: Customer Experience & Operations

Socket.dev; Emeryville (CA); On-site; USD 65,000 - 80,000; Full time

Job summary

Apple Retail in Emeryville is seeking a Lead to role model and energize the store team. You will guide the sales floor workflow, share product expertise, and ensure a seamless customer experience alongside the Store Leadership team.

You will communicate sales priorities, address team feedback, handle store operations such as opening/closing tasks, and contribute to an inclusive environment by embracing diversity and Apple's values.

Qualifications

• Experience leading teams in retail or sales context.
• Ability to mentor colleagues and drive performance through guidance.
• Strong communication and customer-centric mindset.

Responsibilities

• Lead, act as a role model, mentor, and encourage customer engagement.
• Use Apple product and services expertise to drive customer engagement and sales, while building customer loyalty.
• Organize people and the sales floor workflow, including managing relevant communication to team members and leadership to optimize the customer experience.
• Make sure that sales strategy is effectively communicated to the team in a timely manner and executed in partnership with the leadership team.
• Energize, inform, and align team members on store performance goals, priorities, and communication.
• Attend to time-sensitive team member feedback, questions, and concerns, and elevate issues to Store Leadership as appropriate.
• Address operational needs of the store, such as opening and closing procedures, cash management, and overrides.
• Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.
• Contribute to an inclusive environment by respecting everyone's differences and having the curiosity to learn. Demonstrate Apple's values of inclusion and diversity in daily activities.

Skills

Leadership

Mentoring

Customer engagement

Sales

Analytics

Communication

Job description

Apple Retail in Emeryville is seeking a Lead to role model and energize the store team. You will guide the sales floor workflow, share product expertise, and ensure a seamless customer experience alongside the Store Leadership team.

You will communicate sales priorities, address team feedback, handle store operations such as opening/closing tasks, and contribute to an inclusive environment by embracing diversity and Apple's values.