Store Leader: Elevate Teams & Customer Experience

Omaze; San Mateo (CA); On-site; USD 145,000 - 241,000; Full time

Job summary

Apple Retail in San Mateo is seeking a Store Leader to build and guide a high-performing team that delivers exceptional customer experiences and drives business priorities. You will lead scheduling, development, and operations to meet store goals while embodying Apple’s values of inclusion and service.

You will coach leaders, recruit and retain diverse talent, and remove obstacles to streamline performance.

Qualifications

• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Be proficient in written and spoken English (sign language supported).
• Have 5+ years of leadership experience in retail, sales, or a related field.

Responsibilities

• Lead and coach a team that identifies customers’ needs, provide exceptional customer interactions, and deliver on Apple’s business priorities.
• Coach and develop leaders to create high-performing teams that deliver exceptional results.
• Be responsible for attracting, recruiting, training, developing, and retaining a diverse, high-performing team.
• Consistently and actively participate in Floor Leadership and remove operational obstacles to improve the customer experience and team member performance.
• Be responsible for developing the store’s operational strategy to drive Apple’s business priorities and achieve store performance goals.
• Determine store scheduling strategy in alignment with program guidelines, accounting for business, individual, and team needs, and achieving scheduling guidance.
• Analyze and use the business information required to support and execute the Apple Retail vision.
• Regularly assess team and customer sentiment through formal and informal channels, address any areas of opportunity, and celebrate and recognize successes.
• Maintain and uphold Apple’s policies and procedures, and protect all company assets including confidential business, customer, team member, and financial information.

Job description

Apple Retail in San Mateo is seeking a Store Leader to build and guide a high-performing team that delivers exceptional customer experiences and drives business priorities. You will lead scheduling, development, and operations to meet store goals while embodying Apple’s values of inclusion and service.

You will coach leaders, recruit and retain diverse talent, and remove obstacles to streamline performance.