Store Lead: Customer Experience & Merchandising

WOLVERINE WORLDWIDE INC; Chandler (AZ); On-site; USD 21,000 - 34,000; Full time

Job summary

Wolverine Worldwide, Inc. is seeking a reliable, service-oriented retail associate to support the store team in Chandler. You will help open/close, handle cash, manage stock, merchandise, and maintain a clean, well-presented shop while delivering brand-consistent experiences.

The role emphasizes customer service, product knowledge, and teamwork; you will contribute to hitting sales goals and local marketing efforts, with a flexible schedule including mornings, evenings, weekends, and holidays.

Qualifications

• Demonstrated retail sales success.
• Experience working in a customer-facing role. Supervisory experience is preferred, but not essential
• Flexible and adaptable, you are comfortable working in a fast-paced environment
• Flexible schedule and availability to work mornings, evenings, weekends and holidays
• Passion for our brands and brand lifestyles

Responsibilities

• Support the store management team in all aspects of running the store including opening and closing the store, cash-handling, stock control, merchandising and maintaining a clean and well-presented store, at all times.
• Act as a role model for the team by demonstrating a positive attitude and commitment to product knowledge.
• Creating amazing experiences for our customers through offering authentic customer service that will leave a lasting impression.
• Achieving sales goals and performance metrics & driving the store’s success, by being an ambassador and supporting in local marketing effort.
• Performing other duties as required/assigned by manager.
• Maintain compliance with company policies including health and safety regulations and inventory management.
• Take ownership over stock management and executing visual merchandising guidelines, contributing towards and delivering on store KPIs.

Skills

Retail sales

Customer service

Team leadership

Flexible schedule

Brand knowledge

Education

High School diploma or equivalent

Job description

Wolverine Worldwide, Inc. is seeking a reliable, service-oriented retail associate to support the store team in Chandler. You will help open/close, handle cash, manage stock, merchandise, and maintain a clean, well-presented shop while delivering brand-consistent experiences.

The role emphasizes customer service, product knowledge, and teamwork; you will contribute to hitting sales goals and local marketing efforts, with a flexible schedule including mornings, evenings, weekends, and holidays.