Store Keyholder: Lead Customer Experience & Operations

Merrell; Chandler (AZ); On-site; USD 32,000 - 52,000; Full time

Job summary

Wolverine Worldwide is seeking a customer-focused retail team member to support store operations in Chandler, AZ. You will assist with opening/closing, cash handling, stock, merchandising and maintaining a clean, welcoming store.

You will model a positive attitude, share product knowledge, deliver authentic service, and help achieve sales goals. Flexible schedules including mornings, evenings, weekends and holidays are required.

Qualifications

• Demonstrated retail sales success
• Experience working in a customer-facing role. Supervisory experience is preferred, but not essential
• Flexible and adaptable, you are comfortable working in a fast-paced environment
• Flexible schedule and availability to work mornings, evenings, weekends and holidays
• Passion for our brands and brand lifestyles

Responsibilities

• Support the store management team in all aspects of running the store including opening and closing the store, cash-handling, stock control, merchandising and maintaining a clean and well-presented store, at all times.
• Act as a role model for the team by demonstrating a positive attitude and commitment to product knowledge.
• Creating amazing experiences for our customers through offering authentic customer service that will leave a lasting impression.
• Achieving sales goals and performance metrics & driving the store’s success, by being an ambassador and supporting in local marketing effort.
• Performing other duties as required/assigned by manager.
• Maintain compliance with company policies including health and safety regulations and inventory management.
• Take ownership over stock management and executing visual merchandising guidelines, contributing towards and delivering on store KPIs.

Skills

Retail sales

Customer-facing

Positive attitude

Product knowledge

Flexible schedule

Education

High School diploma

Job description

Wolverine Worldwide is seeking a customer-focused retail team member to support store operations in Chandler, AZ. You will assist with opening/closing, cash handling, stock, merchandising and maintaining a clean, welcoming store.

You will model a positive attitude, share product knowledge, deliver authentic service, and help achieve sales goals. Flexible schedules including mornings, evenings, weekends and holidays are required.