Store Lead & Customer Experience Coach (Shift)

Reasors Food Stores

East Lansing (MI)

On-site

USD 40,000 - 60,000

Full time

14 days+

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Job summary

Reasors Food Stores in East Lansing, MI is seeking an Assistant Store Manager to support the Store Manager in directing daily operations, coaching employees, and maintaining our standards of service, cleanliness and product quality for customers. The role focuses on leadership on the front of the store, customer engagement, and driving results while ensuring compliance with company standards and laws.

The position requires ability to work a flexible schedule, read and apply procedures, and

Qualifications

1.High school diploma or equivalent is required.
2.Two years progressively responsible retail experience.
3.Demonstrated good math skills in order to calculate change, volume sales, tax percentages, balance cash registers, and to calculate deli inventory usage, weights, costs and volumes.
4.Able to read, write, understand and apply instructions, procedures, recipes, and training materials.
5.Strong interpersonal communication skills, in both verbal and written form to leadership standards. Able to communicate effectively with a wide variety of people, including internal team members, customers and vendors. Able to manage through a fast-paced work environment.
6.Able to integrate and work effectively in a team environment
7.Demonstrated computer literacy in business operations. Experience with Point of Sale, HR and standard Microsoft Office products helpful.
8.Able to work any shift in order to coordinate schedules with the store manager and be available on-call to handle emergency situations. Demonstrated history of regular and predictable attendance at work.
9.Reliable personal transportation and proof of auto insurance in order to complete banking responsibilities and other off-site business activities.
10.Age 18 or older due to age restricted product sales.

Responsibilities

1.Display a customer comes first attitude by ensuring every customer is provided with immediate and undivided attention of the staff. Ensure customer complaints are resolved in a timely and appropriate manner.
2.Assist the Store Manager by supporting the implementation of Company programs by following established action plans and motivating employees to meet operational objectives. Promote an environment for effective teamwork where employees feel valued and respected.
3.Identify, communicate, and delegate appropriate responsibilities to employees to ensure a smooth flow of operations.
4.Create a positive learning environment by providing clear, specific, and timely coaching to employees on shift to ensure operational excellences and to improve employee performance.
5.Assist with new employee training by positively reinforcing successful performance and providing respectful and encouraging coaching as needed. Provides feedback to store manager on employee’s performance during shift.
6.Demonstrate a calm demeanor during periods of high volume or unusual events and manages a smooth transition thereafter to maintain store operating standards and to set a positive example for employees.
7.Assist in the execution of marketing, fuel, and food strategies. Assist in the implementation of approved promotions and works with the manager to ensure stock availability.
8.Ensure that pricing and inventory levels are properly maintained to established standards. Orders inventory as needed and monitors vendor performance.
9.Follow all company policies, procedures, and practices. Ensures compliance with all local, state, and federal laws within the scope of convenience store and gas station operations. Monitors team compliance and trains or coaches as necessary. Reports events or concerns to the Store Manager.
10.Prepare and delivers deposits to the appropriate bank. Reconciles daily receipts with PDI resolving any variances.
11. Ensure maintenance issues are properly communicated and resolved in a timely manner.
12. Ensure safety and security policies are followed by serving as the store’s Safety Captain. Conducts safety audits and ensures employees follow all safety procedures. Leads safety meetings and presents corporate safety topics.
13. Respond to unusual or emergency situations outside of normal business hours as necessary.
14. Perform all work on-site at assigned store location.
15. Follow company policies and procedures.
16. Complete training within established deadlines.
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