Store Lead & Customer Experience Champion

USA; Topanga (CA); On-site; USD 27,000 - 31,000; Part time

Benefits offered by this job

50% off Cotton On Brand products

Career growth across 3 brands

Wellness support 24/7

Discounts for you and your family

Job summary

Cotton On Group is hiring for a part-time Key Holder at our Topanga, CA location. You will open/close the store, lead the team, and deliver excellent customer service while processing transactions and supporting inventory and merchandising efforts.

We expect a high school diploma or equivalent plus at least 1 year in retail, with prior leadership experience preferred. Flexible schedules, team collaboration, and a commitment to a positive store atmosphere are essential.

Qualifications

• High school diploma or equivalent.
• Minimum of 1+ years of retail sales experience.
• Minimum of 1+ year of acting retail leadership/management experience that allowed you the opportunity to lead aspects of the business and develop team members.

Responsibilities

• Open and close the store in accordance with company policies and procedures.
• Lead the store team as part of management.
• Provide exceptional customer service and resolve customer issues.
• Process sales transactions accurately and efficiently.
• Assist in inventory control, restocking, and merchandising.
• Ensure store cleanliness and safety standards are upheld.
• Support loss prevention efforts and report any unusual activity.
• Engages with store teams and customers professionally and respectfully.
• Train and mentor new associates as needed.
• Ability to interact collaboratively and work as a team towards a common goal.
• Maintain a professional presence and motivate and inspire others.
• Acting in a respectful manner to customers, managers and peers.

Skills

Retail

Customer service

Communication

Team leadership

Flexibility

Education

High school diploma or equivalent

Tools

POS system

Job description

Cotton On Group is hiring for a part-time Key Holder at our Topanga, CA location. You will open/close the store, lead the team, and deliver excellent customer service while processing transactions and supporting inventory and merchandising efforts.

We expect a high school diploma or equivalent plus at least 1 year in retail, with prior leadership experience preferred. Flexible schedules, team collaboration, and a commitment to a positive store atmosphere are essential.