Part-Time Store Lead — Customer Experience Pro

Cotton On Group; Pleasanton (CA); On-site; USD 28,000 - 32,000; Part time

Benefits offered by this job

Brand discounts

Career growth

Wellness support

Family discounts

Meaningful impact

Job summary

Cotton On Group is hiring for a part-time Key Holder to lead store teams and deliver exceptional customer service in Pleasanton, CA. The role includes opening/closing, inventory support, merchandising, and ensuring store standards while training new associates.

We value collaboration, strong communication, and the ability to work a flexible schedule including evenings and weekends. Join a global fashion retailer focused on inclusive and positive in-store experiences.

Qualifications

• Experience in Retail, preferably fast fashion experience.
• Demonstrated knowledge / ability of collaboration to drive results as a team.
• Demonstrated awareness and understanding of basic Retail principles such as sales, stock and service delivery in stores.
• Ability to work a flexible schedule to meet the needs of the business, including evening, weekend and holiday shifts.
• Solid communication, customer service, and problem-solving skills and the ability to work in a fast paced, ever changing environment.
• Must be at least 18 years of age or older to apply.

Responsibilities

• Open and close the store in accordance with company policies and procedures
• Lead the store team as part of management
• Provide exceptional customer service and resolve customer issues
• Process sales transactions accurately and efficiently
• Assist in inventory control, restocking, and merchandising
• Ensure store cleanliness and safety standards are upheld
• Support loss prevention efforts and report any unusual activity
• Engages with store teams and customers professionally and respectfully
• Train and mentor new associates as needed
• Ability to interact collaboratively and work as a team towards a common goal
• Maintain a professional presence and motivate and inspire others
• Acting in a respectful manner to customers, managers and peers

Education

High school diploma or equivalent

Job description

Cotton On Group is hiring for a part-time Key Holder to lead store teams and deliver exceptional customer service in Pleasanton, CA. The role includes opening/closing, inventory support, merchandising, and ensuring store standards while training new associates.

We value collaboration, strong communication, and the ability to work a flexible schedule including evenings and weekends. Join a global fashion retailer focused on inclusive and positive in-store experiences.